I recently purchased the 32" lh20 on January 16, 2010 for my bedroom when I got it home I noticed that the protection cover for mounting was missing so I called LG and Marsha on 1-21-2010 told me not to worry that the item would be shipped in 7-10 days since I didnt think anything of it I told my husband that the item was on its way so we mounted the television well needless to say 3 weeks later when I didn receive it by mail I called them back and spoke to Jasmine on 2/7/2010 who checked for me what has happened and told me that the item was never shipped so I asked what happen to which I received the answer that the Item was not needed therefore they were not going to mail me one out. I was appauled so I asked to speak to a supervisor and got Mr Ameth Arrocha on the same day and he told me he would look into it and get back to me the next day. Well I didnt hear from him till today 2/09/2010 so that he could tell me that if I wanted the piece I could place an order for the missing piece with parts, I was confused so I asked him why would I place an order and have to pay for it when the item was missing? He told me sorry but that they were not sending me the part and if I wanted it I would have to order and pay for it. NICE HUH. talk about customer satisfactionWell I couldnt believe that that would be the end of it so I told me why would your representative tell me the item was on the way when they werent going to do that I could have simply returned it but I didnt think it was a big deal especially when Marsha their representative told me I would be receiving in 7-10 days Well that was I guess my problem that their rep told me I would be receiving it instead of just returning for an exchange.
Still upset I tried one more time with their on line rep Rodrigo who in a conversation of about 20 to thirty minute and after agreeing with me that he would also be upset turned up telling me that I could order the part for 29.93 if I really needed to have it because it wasnt needed for the tv to run. I love how people could tell you hey I know you bought a new TV and I understand that the piece wasnt there but and I also know that you called 3 weeks earlier and at that point could have returned it to the store but even thought we told you dont worry I will send you the piece in 7-10 business days and now when I threw out the box and I cant return it now they say hey just spend another 29.93 and we'll send you the piece that was missing. I tell you I couldnt ask for a more CARING AND CONSERNED COMPANY I WOULD DEFINIATELY BUY SOMETHING ELSE FROM THEM AND DEFINATELY RECOMMEND PEOPLE TO THERE COMPANY . NOT