My washing machine had malfunctioned. It is still under guarantee. I contacted the service provider for LG electronics, namely Geedee Electronics. I was requested to fax my proof of payment through to them, which i did on the 5/2/2008. We arranged for the machine to be checked at my home on 8/2/2008. They came and collected my machine, and told my domestic they would bring it back by lunch time. When I arrived home that late afternoon, the machine was still not back. I tried to contact Geedee electronics, but could not get through to them telephonically. Nobody from this company contacted me to explain the problem with the machine after they had taken it away.
On Monday, 11/2/2008, I contacted them to find out what was happening. I was told that they were busy working out a quote to repair the machine. I explained that it was still under guarantee and that I had faxed the documents through to them on the 5/2/2008. They had no knowledge of this fax after they had acknowledged receiving it on the 5/2/2008. I re-faxed the documents on the 11/2/2008. I was told that they would be ordering the part for the machine on 11/2/2008, and it would be there within 2 days. On 13/2/2008, I contacted them again, and I was told by a lady by the name of Melissa that she would go and check with the techinician and see how far he was with the machine, and call me back within a few minutes. After about 2 hrs, I phoned again. Melissa was on lunch, so the receptionist told me that she would go and check for me, and will call me back within a few minutes. After about an hour, I called them again, and spoke to Melissa. She promised to phone me back within a few minutes as well after she went to check with the technician. Once again I had to phone back, as she also did not call me back as promised. I was then told that the technician was out so she could not give me an answer. My husband then called them and left a message for the technician to call him back. By 16.45pm we still had no calls back, so I went up to their premises to investigate and try and find some answers. The techinician was there and he told me they were waiting for the part. I explained to him that I had been without a machine working since 5/2/2008, and needed it sorted out urgently. He told me that he would take the part required from another machine and put it into my machine so that I could have it back by 14/2/2008. I explained to him that I needed him to give me a time when he would deliver the machine as there would be nobody at home and I would need to leave work and go and open up for them. He promised to phone me as soon as possible on 14/2/2008 and make the necessary arrangements with me. He has not done so as yet.
This is extremely poor service and LG need to look at changing their service provider in Port Elizabeth as they are giving LG a very poor name. I own several LG products, but after this experience, I do not think I will purchase another LG product.