On May 18, 2002 I purchased a 14,000 BTU Hampton Bay window air conditioner from Home Depot. On May 15, 2007 I began having problems with the unit. According to the manual, my unit has a 5 year warranty.

I called the customer service number that was listed on the owners manual and it connected me to a person in India and the nightmare began. After quite a few phone calls, some over an hour long, they authorized service. They are disputing the warranty, and twice , have asked me to fax them a copy. First they told me that two years after I purchased the AC, they changed the warranty and another person told me it was a typing error.

It was then determined that the part needed for the repair was no longer available. However it took quite a few phone calls to get this figured out. Finally, they told me that they would have to give me a new unit.

Now the problem is: They want a copy of the receipt which is so faded that it will not be readable if I try to fax it to them. When I purchased the unit, I promptly sent in the warranty card and I still have the stub. I asked them if they could check their records because this would have the purchase date. I was told the card was for product recalls only. I hung up the phone and pulled out the stub and the first thing it says is " By completing and returning your product registration card you will receive these important benefits". First thing listed is Warranty Confirmation". So I called them back and read it to them and it didn't help at all. Finally after being on the phone with them for so long, my phone went dead.

I then went into Home Depot with all the paperwork, including the receipt and explained all of this to the manager. He is trying to help me but as of June 26, 2007, this is still unresolved.

Lisa S.