Subject: LOOSSING OF COOLING BY SPLIT AC (LG)

Dear Sir,

NON REPLACEMENT OF DEFECTIVE SPLIT A.C. (Lg)
Model LSA 5WB2 VF

I come to know about you through website. I appreciate your services for solving the complaints of LG hence I hope that your will solve my complaint too.. My complaint is as under:-

I am a heart patient and gone for Angio plasty surgery. As I feel un comfort during summer I purchased split AC for LG on 18.4.2008. With a period of six months Gas were refilled as there were no coolling. After refilling gas, again machine were lossing coolling gradually. Machine was repaired frequently hence I request LG Noida as well sales office, Ahmedabad (Gujarat - India) through email and legal notice that as machine is defective please replace the same. I received message from local sales office of LG Ahmedabad (Gujarat) that they repaired once but not replace it as per warranty policy. My argument that the machine were defective during the warranty period and frequently were repaired. Also suggested that if you are not going to replace it then:-

To carry out repairs with conditions that unit will work satisfactorily up to one year.
Extend warranty period of 1 year.


Further my demand for replacement of machine is also correct and valid because machine supplied is defective during the warranty period and requires frequently services. Some mechanics sent during warranty period for periodical services were also not trained, they were finishing services within a time of 10 minutes, sometimes their views were contradicting each other. Thus, in the whole issue, the problem is of defective machine and we are harassing on the account of said defective machine


I hope that you will to the needful in the matter.

thanks

Ashok Rangwani

Ahmedabad (Gujarat - India)