My WM2016CW washing machine died December 24th while washing a housecoat. I phoned LG, and was referred to their warranty service agents Trans Global Services. I got a recording, left a message, and then filled in an online request for servicing. I phoned back Monday the 27th to check on my request for servicing. They said no record of my request existed, and I should go to Home Depot and get them to fax my purchase records to them. I did this. I called back Wednesday the 29th for an update, and they claim to not have any record of my fax, or phone call. I then called LG Canada again to request servicing, and they took my information. I called again on Friday for an update, since I had never received a return call from anybody at any time. A new Case # was assigned to me (#CMN101230575363), and I was told to wait 2 to 4 business days for a reply. I called back on January 7th, having heard nothing from LG, and after a long wait on hold was finally given an appointment for a service call.
Now let's see how that works out. The machine was purchased in October of 2009, and just lasted long enough to get past the one year warranty for labour. The logic board is warrantied for 2 years, but I'll still get screwed for buying an unreliable machine with poor customer service behind it.
DON'T BUY LG !!
John

LG ELECTRONICS AFTER SALES SERVICE SUCKS. IN SPITE OF UNLIMITED CALLS TO THE AFTER SALES SERVICE, NOBODY HAS COME TO FIX THE REFRIGERATOR DOOR (PRODUCT THAT IS ONLY 3 MONTHS OLD). NEVER BUY ANYTHING FROM LG INDIA, THERE PRODUCTS ARE EXPENSIVE WITH POOR QUALITY AND ZERO AFTER SALES SERVICE.
PROBABLY THAT IS LG'S SALES STRATEGY ...

I bought a LG Microwave last year 1 June 2008. It just died on me. I have contacted LG and spoke to Thando Mkalipi. I explained that I lost the slip, but I do have the box, and on the box is a sticker with a date, I think it is the date that the microwave was delivering to Game Cresta Randburg. I bought the microwave on my Credit Card. LG say that Game must have a copy of the slip, Game say no. Game say they will send in the Microwave, but LG will not fix it under the guarantee or warranty. They will send us a quote on fixing it, and ask us to pay for that as well.

Thando did email Lee Ho Hip, who is the manager of repair I think. She did send a cope of the mail to me. I have mail them both twice now, and did not get a reply from anyone of them.

LG is not a good product to have in you house, if anything goes wrong they don't care, it is all about money, no service or care, I have a baby, and now I struggle to seriles his bottles and everything. How said for a company like LG not to care.

I purchased an Lg Kp500 almost 3 months ago and have been having constant problems with it!!! Even the stylus pen was damaged which scratched the sceen but only realised it after 3 weeks! I phoned Lg and they said that they r aware that the kp500 is a problem phone but they could send it away 2 get fixed... how would that help??? wouldn't the problems persist after a few months of using it!!! This frustrates me because u go and spend R2500 and all they can do is try fix when they know full well that the phone is defective!!! I don't want the phone anymore and will never buy an Lg product again 4 the simple fact that we go and spend thousands on their products but are not helpfull at all when there is a problem!

I work in the service industry and we try 2 keep our customers happy!! I will now have 2 send the phone away 2 get fixed...(for how long, who knows) but chances r that the 'fixed' phone will work for 2 months and then give me problems again so i will have to send it back every few months!!! I wont be able 2 sell the darn thing so that means i am stuck with a piece of rubbish because Lg are not willing to make it up 2 their customers! I just want a new phone!!!

I bought a LG fridge in Dec '07. It has broken 4 times. Finally LG told us they'd replace it. It is under guarantee but has been discontinued (because it was rubbish!). So LG gave us a credit at the store where we bought it. Due to inflation or whatever, we can only get a 300litre one when our old one was a 409litre one. It'll cost us R2000 to get something similar. If you guarantee a 409 litre fridge, you should replace it with a 409 litre fridge? Surely?

Since 3 Aug (it is now 3 Sep '09), I have been phoning LG to resolve this. I have to speak to a lady called Jabu at their callcentre. She is never at her desk. I leave messages for her. She never calls back. When I finally got to speak to her, she was unhelpful and rude.

Finally I got someone helpful, called Noel who has done what he can and has now referred my job on to Exchanges. Back to Jabu. Yay! And a guy called Themba, who is even ruder and arrogant Clearly never heard of customer service.

And the loan fridge...It came with roaches! Lots of them. And a smell like something died in it. And it too doesn't actually work properly.

I'll think twice about buying LG again. And am telling everyone I can about this experience.