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Omnillok
August 19, 2010
Since January I have not had my TV working despite 4 visits from 4 authorized LG Electronics servicemen
I bought an expensive LG Electronics Plasma TV. After 3 years it started to go awfully wrong. The first service call cost me over P14, 000 or about USD 300. This only lasted 5 months. Since January I have not had my TV working despite 4 visits from 4 authorized LG Electronics servicemen. 2 weeks ago Mr Galvan said they would sell me another LG Electronics equivalent for 40% off. I am a senior citizen and cannot afford continuous payments to LG Electronics in this manner. They should collect my TV and examine how they can improve their defective designThe situation is that there must be other consumers that have bought this faulty LG Electronics TV product. Consumer beware as they only give 1 year warranty and only 30 days warranty on parts. Other conventional TVs have 5 years warranty.This can only mean that LG Electronice with such poor warranty on the expensive one know it is a relatively defective and poorly designed product.
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Gary Becknell
August 3, 2010
FRONT LOADING WASHER MACHINE
The LG front loading washer (WM1814CW) we purchased and installed new January 2006 developed a problem last week. I had the recommended service company come out to check the machine. As it turns out the wash drum broke loose and would cost around $600.00 to repair. This really ticked me off given that the unit was just over 4 years old. Goes to show that although LG may make good TV displays, their washers aren't worth crap!!! I asked the service technician for a recommendation. He said stay away from LG and go with Whirlpool. I purchased a new Whirlpool today which is scheduled to be installed tomorrow. At that time they will also take the LG crappy bucket of bolts out of here!
I won't buy LG anything in the future and will certainly let people know how sorry a product our LG washer turned out to be!
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Patrick
July 30, 2010
Refused to fix dvd player unless i pay $70.00
I took delivery of a blue ray dvd player in july last year. It started freezing a month ago now will not work. After 2 calls to customer service I received no help except to pay 70.00 to send it in and then pay for parts.
This is a product that has been used maybe 15 times or less and has not worked properly half of the time.
They say they make a first class product and charge for it, but their warrenty is only good for 90 days, so evidently they have no faith is their own product. Plus they wamt to charge for parts because they think it is out of warrenty by 3 days?
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Ristansc
July 24, 2010
I am still waiting for repairing the monitor
I have purchased a new computer system on 04 DEC2006 with a LG CRT Monitor (S. NOl. 2756) from a vendor at Lucknow. It is not working since 20.07.207. The customer care no. on broucher was not working. Then I got the no. of Lucknow Customer care centre (0522 4041998 begin_of_the_skype_highlighting 0522 4041998 end_of_the_skype_highlighting) and made complaint on 23.07.207. They promised me to look the problem on same day. On 24.07.207, I again contacted the customer care centre, The asures me that the complaint will be look after same day. Then I took hafd day leave and reached home for waiting the customer care executive. ( I lives alone at the addres where computer installed). I made about 05 phone calls and they were asuring to attend the complaint . But, No executive reached to attend the complaint. Then at approx. 05:00PM I againg called at the no. 4041998 and ask about any seniou officer, Centre manager or the contact no. of LG NOIDA centre. But they dont gave me any number. On the next day, 25.07.2007 I got the no. of service engineer Mr. Yusuf (9919501299). I talked him and he promised me to attend the complaint on same day. I again took the leave from office and wait for any response. Till now, i.e. 26.07.2007 ( 12:30PM) I am still waiting for repairing the monitor. I have a computer related job, so my work is suffring a lot.
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Listerun
July 13, 2010
I will never recommend any LG products to any of my known people
After buying the A/c for a month now the LG customer care is claiming tht they do not have the stock of the filter which was not provided with the new Unit .Although we had to undergo an ordeal to get the A/c after paying cash down in Advance and waiting for good 2 days, If allowed i will never recommend any LG products to any of my known people. We had previously purchased Washing machine, Refrigerator from LG before and had excellent service.Its quite rediculous to note that why your Aircondioning division operates in chaos.
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Inmydrr
June 8, 2010
I will never buy an LG product again and recommend that you not purchase one either
This is a complaint about my LG DVD recorder. Mine was 9 months old when it had a motor failure. The part was under warranty, but LG insisted on charging me $85 for the labor to fix it - EVEN THOUGHT IT WAS CAUSED BY THEIR FAILURE. I had purchased it at Best Buy and they went to bat for me to try to get LG not to charge me this fee. LG refused. Best Buy replaced my LG with a Sony for a couple more $. LG didn't care about the customer, and didn't care if they lost my business. I will NEVER buy an LG product again and recommend that you not purchase one either.
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Goffy
April 30, 2010
The piece of junk broke after 10 months
I bought an LG lcd tv on 1-13-2008. The piece of junk broke after 10 months so I called their 800# for warranty repair. They claimed that they would send address labels to me to send the TV in for repair. I was patient and expected them to honor their word.The labels never arrived. I have been going around with them for most of a year, they never did send the address labels and now claim that because it has been so long they won"t honor their warranty. So basically they claim that because they have dithered for so long that they won't honor the warranty. Beware buying their products! They have no honor.
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Brinko
April 20, 2010
We will never buy LG anything again
Our LG dryer Stainless steel tub cracked along the tub weld joint line and LG refussed to even supply the parts free after the repair facility asked them too. So we must make costly repairs or trash unit. We will never buy LG anything again and will tell everyone we can about their crappy products and the fact that they dont back them even when it is an obvious manufacturer defect! Dont buy LG!
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col Akhil Mishra
April 18, 2010
PATHETIC APPCH AND ATTITUDE TOWORDS CUSTOMER
dear sir
i purchased a 1.5 ton window ac through dealer CSD canteen at COCKEREL CANTEEN Ranchi on 15 Apr 2010.at 1351 hr i got my self registered at lg call center and was given ID no- C_1041520009 with a promise that within 24 hrs my ac will be installed or local lg rep will contact for instillation details. I reminded the call center at 0900 hrs on a6 Apr that no one has contacted me so for .Again at 1400hrs i contacted the call center who in turn gave me local service center's no The auth service center Ranchi told me that sorry they may not be able to install my ac as they have no time . i requested for the tele no off the owner .i was given the no of MR ADIL 9934320031. Mr adil was not at all sorry for the delay and told me that he will be able to send someone only next day ie 17apr 2010.17 apr came and gone no one turned up. in the mean time i must have made n no of calls to LG help line. However no action was taken instead igot a funny msg that’ MY REQUEST FOR INSTLLATION IS CLOSED AS THE CUSTOMER WILLCALL’ AGAIN. on calling call center I was asked to register my self once again and was given ID no-C104170978. Fed up and frustrated i contacted mr ARKA GHOSH in charge AREA SERVICE CENTER, who promised that my AC will be installed with in next 24hrs. as im writing this mail no action has been initiated by anyone . at 1835 hrs on 18 Apr 2010 i contacted MR arka Ghosh once again who told me that my job willbe done on monday positively as the Person to whom he has assigned my work is not avilable on tele. Meanwhile i recd another SMS from LG Care that my second request has also been closed Reason' Demo /service not reqd by the customer' .I m shocked and surprised to see the response of LG more so the attitude of the people. I m going to give these details to local news papers also and go to the CONSUMER court for help and redressal
thank
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Ukrope
April 5, 2010
I will never again even think about buying another LG product
Two years ago I went through a house fire and had to replace all kitchen appliances. I was hooked on my favorite being Fridgadeer but my wife and her mother were in love with the LG products so as you know I ended up with the LG products keeping the mothers happy.Well I over spent on your products thinking upgrading with what we thought were better products would at least save in headache's and maintnance. Well I have had problems with my stove already with the right side of the keypad acting up and not working for weeks at a time and my dishwasher has already stopped working completely. Whem I called the 1-800 number to see what my option's were I found out I had just gone over the 2 year factory warrentee. The man on the phone laughed at me and said looks like you should have bought nthe extended warrentee. In closing at this point in my life I will never again even think about buying another LG product and will spread the word to everyone I can about the poor service and products. I would also suggest changing the name of your company to LB (Lifes Bad) Thankyou for reading my message.
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