LG Electronics
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Category: Electronics
Contact Information
United States
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LG Electronics Reviews
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Wrigge
April 1, 2010
This is the worst experience that I have ever had with a company
We purchased what we thought to be a very nice surround sound about a year ago and have been able to use it for about a month total. It has broken 3 times and has been sent in three times to be repaired by LG with no results. The last time that we received it back it was broken on arrival, they didn't even fix it when it was sent in. We then call to get a refund or something equivalent and we are told they need our receipt when we sent in with the original unit to be fixed. (Our mistake for not making a copy). They then expected us to drive three hours to get a receipt printed from where we originally purchased it from because they do not know how to keep records correctly. This is the worst experience that I have ever had with a company. The only way to make this right is a full refund and I will never buy or recommend LG again.
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Helen Maureen King
February 23, 2010
Two year old LCDTV doesn't work
I purchased a LCDTV model no 32LB9D in November 2008 for over $1, 000.00
The TV no longer works - no sound - picture and LG customer service could not help me other than to send me to a TV repair shop and did not have the level of knowledge to tell me what was wrong.
I feel that for $1, 000.00 I should be able to expect longer than 2 years of use from any home appliance purchase
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Cupilan
January 13, 2010
Avoid them
I am a customer of LG Electronics using refrigerator and microwave from your company. I purchased the Refrigerator in 2004 but find problem today regafrding cooling. I lodged a complaint with LG customer care and to my shocking surprise, the complaint was forwarded to Perfect electeronics asnd their rep. visited my home posing as LG Engineer, purported to have replaced the items, charged Rs.2100/- whereas the problem has not yet resolved. I would like you to find out the nexus between customer care office and pvt operators to avoid any reputation loss to LG Co. I am taking this issue with Consumer cell also.
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NH John
July 21, 2009
LCD TV is Junk/Bad customer service
I bought a LG 37" LCD 2 years ago and the picture is now junk. I called LG to see if they could either fix it or help me get it fixed. They said they couldn't help me because it was no longer under warranty. I can somewhat understand that, but when you spend $1400 on something you expect it to last longer than 2 years. I mean they couldn't help in any way in trying to get it fixed, ie. me sending it in and paying for it, them sending out a service person and me paying for it. The only advice they could give me on getting it fixed was to see if the store where I bought it could help. This company makes these TV's, takes your money and when they crap out on you is not willing to help in any way. LG is junk and I will never purchase anything made by them again.
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CARLA K.
June 2, 2009
TV MALFUNCTION
PLEASE...DON'T BUY LG TV. IT'S PURE JUNK!
I BOUGHT A LG LCD TV FOR $1, 700.00. IN 2 1/2 YEARS, THE TV JUST BROKE. LG REFUSE TO OFFER ANY HELP (PARTS OR LABOR). A TV FOR THAT PRICE SHOULD VERY WELL LAST FOR YEARS, BUT NOT LG TVS. STAY WAY FROM LG ELECTRONICS, PLEASE!
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Ron
May 1, 2009
Refrigerator
LG-Electronics should be listed as Life is BAD i.e. LB-Electronics.
LG French Door Refrigerator - model LFC25770TT
Seven days since initial call. Still NO functioning refrigerator. Numerous phone calls, waiting and NOTHING.
Their warranty service and "phone center" reminds me of a John Grisham novel "Say No Long Enough and Don't Follow Up and the consumer will go away" - Company Motto?
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Wizzy
April 29, 2009
Plamsa TV Issues
I bought a 50" LG Plasma TV in April of 2008. Almost immediately, I started having issues with the sound. The speakers were crackling, the volume would have to be turned all the way up to hear anything and there was an odd "pulsating" sound. I contacted LG and they sent someone out to take a look. The person was coming from an authorized repair shop, since LG said they had no Service Techs in my area ( Philadelphia?? ). The repair guy came out and replaced the PCB board. That night, the TV started again with the same problems. A week or two later ( I work for a living ), I contacted LG again. They said they would have to do some research and let me know what they find. About 3 weeks later, I hadn't heard anything.
Very, VERY long story short, I've had 4 repair techs come out and try to fix the TV. Its been more then a year. The last person told me that it was "unfixable". He said there was a problem with my HDMI inputs and suggested that I use Component Cables. He said there was no difference. I told him that for $3, 000, I want to be able to use every feature of my TV.
In 2 days, LG is sending a LG Employed Tech ( thought they didn't have any! ). The LG Customer Service center has been horrible. They've argued with me about everything... they've made promises they didn't keep... I even had one hang-up on me ( I couldn't understand him. When I told him that I needed to speak to someone else, he said that I was being racist. I seriously just couldn't understand what he was saying! ).
I will never buy another LG product again if this is how they handle the issues on a premium product of theirs.
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LG-NeverAgain
March 27, 2009
Poor Quality and Poor Customer Care Service
I purchased an LG Home Theatre System from Best Buy on February 5, 2009. On March 22nd, 2009 the DVD player started to lose it's picture and every 5 to 7 seconds the picture would turn black but the sound would still be heard. I contacted LG hoping they would actually offer to replace the system since the product was only a few days past the 30 exchange period. They refused and made me have the item repaired. So I am basically stuck with a brand new now refurbished LG product. The HT963TA was actually on a list that was sent out to all ASC (service centres) which informed that the product was to be exchanged and NOT repaired. The product was taken off the list in February yet LG was too cheap to offer me a replacement.
Here was my letter to them:
On February 5th, 2009 I purchased a brand new LG home theatre system from Best Buy. On Sunday March 22nd, my family was about to sit down to watch a movie. During the start of the movie the screen started flashing black. The sound was always there but the picture kept turning black. I tried to replug everything but nothing worked. I took the unit upstairs to my other HD TV and the same thing happened. I tried using 3 different HDMI cables but nothing helped. I tried contacting LG who told me that the unit had to be brought in for servicing at AudioVideo RD. When I called, the person I spoke to told me that this unit was on a list that was to be exchanged and not repaired. I was relieved because I believed I shouldn't have to be stuck with a refurbished unit I paid full price for only last month. When I called LG back they told me that the list was an old one from December 2008 and that a new list was distributed in February 2009. They told me I had to have the unit serviced. I am asking you politely to reconsider your decision as I truly believe that LG has a better reputation than to force defective products onto it's customers when the unit broke down only days after the 30 day exchange warranty expired. If you insist I have my unit serviced I will have no other choice but to do so. However, I will make the general public aware of the service you have provided and the quality LG has put out on the market. I am not making any threats here I am just pointing out the facts of how my case was handled.
This was their reply:
Hello
Thank you for contacting LG Customer service. We are here to help provide you with the answers or guidance you need. If you require further assistance please submit a new request or contact customer service at 1-888-542-2623.
Unfortunately after the initial 30 days the unit must be serviced. Please take the unit to Audio Video RD to have it looked at.
Well, I am keeping to my word and I am going to make everyone aware of the way LG has handled my situation. They are putting out poor quality products as they had these products on a list to be exchanged. They are aware of the problems but refuse to replace them. Their customer (we don't) care centre is a joke and only after numerous phone calls will they call you back with an answer. A pathetic one at that. I suggest to the world that even if LG is offering their products cheaper than the competition it is worth paying the extra buck to get a quality product that won't force you to have repaired two weeks after the 30 day exchange policy. AVOID LG PRODUCTS!
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CKP
March 24, 2009
Defective TV/Poor customer service
This is a letter I sent to LG Electronics after having no success with customer service for defective TV still under warranty. It describes my experience.
My LG (Life is Good) TV (26LG40)
Pretty as can be
Pretty as can be, my 26 inch LG TV
It has a slot for a DVD
When I fed it a movie
It liked it so much
It wouldn't give it back to me
Oh dear, oh dear oh dearie me
I begged and I pleaded on bended knee
It finally caved in and spit it out
And oh what a growl, a groan and a shout
But then it stopped, it stopped talking to me
I begged and I pleaded on bended knee
My pretty as can be LG TV
Was only six months
A young'un to me
It still has a warranty good as can be
Oh doctor oh doctor oh doctor LG
Please come and cure my pretty LG
Oh no, oh no, it's too little you see
It's only six months, you surely agree
You must box it up and send it to me
I'll send you a label to ship it for free
A box? A box? A box also for free
Will you send me a box for free
Oh no of course not, that's your responsibility
Mine? Not mine
Yours, Yes yours
Mine? Not mine
Yours, Yes yours
Mine? Not mine
Yours, Yes yours
You get a box, I'll send you a label
With that label you can ship it for free
But a box, a box, box is not free
But you get the label to ship if for free
So generous, so generous we are at LG
We think you must surely, surely agree
A box that size is not easy to find
I think your expectations are not very kind
You said I need to send it by Fed-Ex
A very fine business, is that Fed-Ex
So I trekked to a Fed-Ex store
And spent many minutes more
They were kind, so very kind
But the right size box they had no more
Oh dear, oh dear oh dearie me
What can I do to ship it for free
I trekked down the street to the UPS store
I thought it could be, it just might be
That he had a box the right size for me
Oh yes, the right size don't you agree
Oh yes oh yes I shouted with glee
It's just the right size for my LG TV
He looked straight at me
Did you say LG
He was thinking he'd buy a new LCD TV
He shook his head sadly
When he heard of my plight
He saw an LG he thought was just right
But after my story it wouldn't be right
He'll find another brand sure to delight
I asked him how much the right box would be
He said he was sorry it wouldn't be free
The box with the bubble wrap would be $19.47
I gave him a twenty with change of fifty-three
As I walked out the door he called out to me
If you have any more trouble
Come back in
I'll see what I can do to to help you
And your pretty dead LG TV
Oh Mr CEO or is it MS
Perhaps you could help me
I'm sure you're a whiz
You're company's so large
I'm a customer so small
You might send me some money
I ask only a twenty
That's the cost of the box so that twenty is plenty
Oh my oh my how the minutes did fly
Trying to find a box the right shape and the right size
But I'm willing to give you those minutes for free
That's very generous, yes generous of me
Wouldn't you agree
Agree
Agree
I await your call I await your call
That you'll give me a box for free after all
But the label, the label the label is free?
You said you would sent it in days one, two three
It’s been two weeks and hasn’t come to me
The moral of this story :
If you have a pretty dead pretty little LG TV
You must send it back to the factory.
The shipping is free
But getting a box and a label is hard as can be
It’s clear to me now
That LG doesn’t know how
Or doesn’t quite care
How their customers fare
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dave v
December 26, 2008
Refusal to sell replacement parts
LG Electronics has a policy where they will not sell any replacement part to a consumer. In our case, the dishwasher power switch is broken. Since it is past the warrenty, LG refuses to sell me a part directly. I have to go through one of their cervice centers and pay 10-20 times more for a part that should only cost about $5-10! This is crazy!
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