LG Electronics

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Category: Electronics

Contact Information
United States

LG Electronics Reviews

November 29, 2008
Offer Document
Dear Sir,
The offer given to me is true or not.

With Regards,

Charan Preet Singh
Mo: +91-9414742579


The Desk Of The Chairman
LG Employment Agency
Recruiting Officials Of*
LG Electronics Co. Ltd ("LGEC")

ATTN:Charan Preet Singh,

Congratulations! On your success and emergency from other applicants
you have been found qualify for the job offered to you. This mail is
coming from us based on the following as agreed by the panel that is
in authority for this project of LG ELECTRONICS UK
The selection and the appointment are based on the following:
1. CV and qualification
2. Mode in which your data is being presented on the employment data
sheet. Attached herewith is your
1. Certificate of appointment
2. Terms of agreement, which you are to read, very well, accept by
printing and signing it.
The Hard copies documents have been sent to the immigration office
earlier for their approval. Upon your Arrival in UNITED KINGDOM these
are mode activities that will take place:
Day 1. Reception from the Airport
Day 2. Meeting of the company senate board
Day 3. Start Day of the seven days Job and work orientation Workshop
Then Work Start after the workshop.
You are required to contact our approved travels agency SWFIT TRAVEL
INTERNATIONAL immediately for the procurement of the UNITED KINGDOM
Visa cum residence work permit clearance certificate which you would
use in getting a visa from the United Kingdom embassy/high commission
in your home country note you will have to add your contact numbers
while contacting this agency.

Contact person: Dr Scott Barry
Designation: SWIFT TRAVEL INTERNATIONAL
Telephone: +447024021970
Email: [email protected]

You are required to contact the above if you accept the terms and
conditions of work for a speedy processing of your papers.
Because we have agreement with the travel agency to assist all our
employees especially so that it will be easier for them. So that there
will be no need of transferring of documents illegally by the company
or the employee.
The resident work permit clearance certificate that is needed for any
employee to work in UNITED KINGDOM should come from the SWIFT TRAVEL
INTERNATIONAL here in UNITED KINGDOM.
Note: As written in the terms of agreement, every employee is to get
the traveling documents and incur the expense personally. The company
will reimburse all the expense.
This is because the expense should be incurred by the company but due
to the past experience we encountered by procuring Visas for employees
who ended up using the company to gain resident visa into the country,
we then agreed that every employee should incur the expense of getting
the Visas and the work permit directly from our approved travel agent
and apply for reimbursement through the following.
1. Letter for reimbursement addressed to the Chief Accountant Mrs.
Charity Abel.
2. Scanned copy of information where the reimbursement will be paid.
3. Application for payment of damages incurred during the process of
procurement of Visas.
4. Approval Letter from SWIFT TRAVEL INTERNATIONAL here in United Kingdom.
5. Letter for the 75% advance salary of the first month.
6. Account information where the reimbursement will be paid.*
CONGRATULATIONS!!!
Thanks and God Bless.

Engr. SCOTT FRANK
Chief Recruiting Official
LG Employment Agency
Tel: +447024019972







--------------------------------------------------------------------------------
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CONTRACT------------Charan Preet Singh.doc
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November 5, 2008
Poor quality of Service
I had purchased an LG Intello washing machine from Vasanth & Co, Porur, Chennai(Invoice No.10810000016649) on the 27th Oct, 2008, this was delivered on the 30th Oct, 2008.I had my repeated calls to the dealer on the 31st Oct to find out if the installation would happen on Saturday (1st Nov, 2008), he promised it will happen and I would receive a call from LG Service centre.It has been found that after several follow ups the call was registered on the 1st Nov, 2008 and I received an SMS for the confirmation (S8CB0104084).
I receive a call on the 1st Nov from LG service person saying that he would visit my place on the following day between 10-11 AM. Unfortunately we didn’t see any one turn up on the Sunday (2nd Nov, 2008). Now looking at the above facts I’m wondering if LG is fully resourced to handle service calls/demo calls during such promotional sales. It has been 4 days since the delivery of the machine, I haven’t received any confirmation on installation yet, and do you expect me to install the machine myself.
It has been a week since the WM is delivered and there is no sign of LG service Rep.I am not sure what would be the service going forward.

All fancy colourful websites and workflows are more of a lip service when it comes to field level execution.
August 29, 2008
Broken parts – refused replacement
LG refrigerator- company refused to replace broken shelves and sliding doors. Engineering seems poor on this refrigerator. Pieces began breaking within the first year with regular use. We have owned several refrigerators and have had no structural problems before this. We want to make sure that others are aware and shy away from the brand and specific product- model # lfc25760st, serial # 610krgg00367. Sometimes fancier means more things to break. The company, including a supervisor, just spouted the company line instead of considering the loss of a good customer and the possibility of a bad product they need to be responsible for.
August 28, 2008
Bad service
Purchased phone prox April 2008. Would not hold charge. Determined after switching batteries that phone had problem, not battery. Got RA to return phone for replacement or repair. Couple weeks later got another phone as replacement. Packager at LG service had put staple through box and cracked face of phone. I got another RA and returned that phone. The same phone came back a week or so later with note that "This producdt is damaged and not repairable. Corosion all over the main board." I explained to LG service we had not used the phone but that it had been shipped back to them in a matte of minutes of being opened. They gave another RA and I returned it again. Recieved it this date. Same phone. Same note about prior damage. We did not damage the phone. It was sent to us like that.
August 4, 2008
LG front load washer always of balance
Purchased a front load washer from a store called RC Wiley june 1st washer was delivered june 17th. When washing my first load of clothes in my lg front load washer model #WM2455H I noticed machine shaked really bad. Just moving into my new home I found time to call two weeks later to the store who delivered the machine. They came out and looked at the washer and told me that there was a problem with the suspension inside the machine it probably needs to be changed.The tech. from RC Wiley said he would turn it in to his boss. Two days later a tech. from LG electronics came adjusted the legs on the washer ran machine through one cycle machine ran ok at then. Two days later washer started shaking more violently than before. I called LG spoke to a supervisor july 18th to still have not seen a tech. They said they would call me when they found a appliance service to come out and repair the washer. The last person I spoke to Sunny on july 28th her # 1-877-543-8325 ext 7010 never called me back which she said she would.I would like machine changed.
July 11, 2008
LG Refrigerator #LFC25760SW
We purchased a LG Refrigerator "French Door Style" model # LFC25760SW from Home Depot on 9/4/06 for $1, 500.00. Within nine months the two center Optibin crisper drawers collapsed. The drawers are only held up by a thin plastic framed upper shelf with a glass inset shelf. There is no center support between the drawers to support the drawers sufficiently. The drawers will not pull out unless you push up on the drawer and upper shelf with one hand while you pull it out with the other hand.
One of the optibin crisper flaps snapped off because it is made of thin plastic and the drawer is broken.

Also, the "faux" stainless steel door pulls scratch easily.

I have called and emailed LG about this and I have not gotten a response. First they did not return my first phone call, and then they did not return my email until I had to e-mail them again. I faxed them my purchase invoice twice and they said they still have not gotten it after 5 days.

LG is a poorly run company and is not set-up properly to do business in the USA. I suppose they do not want to do business in the USA because I'm sure all their call centers are in India or somewhere else, and the people who work there have no authority to actually resolve a problem but are instructed to give the consumer the run-around in hope's that the consumer will give up.

I also had a employee from Home Depot call and the person from LG said they have no record of my first call and I probably called the wrong number. (I called the 800 number on the front of the User Guide for the refrigerator). I would just like my money back so I can buy a GE refrigerator.

I suppose we deserve this by exporting all our manufacturing jobs overseas. I would like to buy a refrigerator that is made in the USA but I don't think one exists.
May 12, 2008
Their washer and plasma are junk
The LG front loading washer died after four years of regular service. It was filled with black mould and couldn't be fixed. Paid 1, 600 bucks for it. Piece of junk that couldn't be repaired. Same for my LG plasma TV. Bought at the same time the picture is shot. Yellow streaks through the picture. Paid 4, 500 bucks. LG doesn't give a rats *** about customer service. Basically they tell you to shove it. I will never have ANY LG or Korean products in my house after my experience. I didn't realize that they used to be called Goldstar which I wouldn't touch with a ten foot pole. I feel like I chump for being sucked in by their re-branding. Avoid their junk like the plague.
November 22, 2007
No demonstration for the microwave purchased
I purchased a 26 ltrs Microwave oven from the vivek showroom end Oct'07. I was told that someone would visit my place to give a live demonstration of the product.

I had left clear instructions that since i am a working woman, it would be better if the demo is conducted anytime on saturday or on weekdays after 7 pm. Everybody whole heartedly agreed to this.

However, till date no one has come home for demonstration. I have again complained twice and each time i was given a fresh complaint number and one service guy called me and i again repeated my instructions and again no one has turned up.

I want to dump the product back on them and get a refund.

My latest complaint id is S7CB0901162.

Geeta

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