We have purchased LG Plasma TV 32PC5R on 26th Dec 08, from DK Electronics, Hauz Khas, New Delhi, for Rs 27, 000/-. Our TV picture started giving problem within a few months, and only one black thin band or multiple bands but no picture will come, intermittently - photo enclosed. We logged 1st complaint nearly six months ago. The company checked but said it will not repeat. Since then consistently the complaint has been recurring. We took pictures from camera and showed to compny reps on following complaints. They kept on denying the complaint as the screen was ok for the 5 minutes when the company person came. Then the frequency increased. Then we were given complaint numbers 109C5260942, C0992001518, C09A1307769, during the past two months. The last one was dated 13 Oct 09. On the last three visits the problem reproduced in front of company rep, Shubhprashant, luckily for us. They said they will replace the part but have been giving excuses since then. The rep was more interested in selling us an annual maintanance contract. Once they brought the part and the rep said he had got the wrong one!! We have a picture of the part too, enclosed. Today, Nov 1, 09, when we called we were told by their rep Aditya Srivastava and Khitij that the complaint showed as having been solved at this complaint number, and that the problem was of no picture; clearly the complaint definitoin had been tmpered with, and without checking with us the complaint as closed.

Any advise will be helpful.

Please do not buy LG TV's. Their behaviour is not only unprofessional but fradulent. And this is despite the fact that we have additionally an LG 2-door side by side 700 litre fridge and an LG A.C.-BTW we had problems with the A.C. service as well. This is how they treat customers who buy so much equipment from LG.

Thanks.