Hello,

I am highly disappointed with service center of LG. Filed complain on 28th April 2011 for functionality problem but service guys are not responding even after multiple reminders.
I had also purchased its service warranty plan which is valid till 2012. But I wonder what to with the papers and AC when neither AC working nor this warranty plan where service guys are supposed to repair the product.

Following are some details-
Complain number- 110428048374- Dated 28th April 2011 followed by reminders
Extended Warranty Plan- Hlp-plan code 23643 valid till 2012

I hope at least this means of communication work where all faulty promises have gone in vain so far

Regards,
Iram

As an unfortunate person with LG product in hand, I have gone through a great agony, firstly due to bad quality product sold by LG & then not servicing though the product still runs in the warranty period.
Display from my phone disappeared a couple of days back. Since then I have been made to face the abysmal after sales service of LG.

Firstly, their official website contains obsolete information about the location of their service centers which at the very first instance opens up their commitment towards providing quality after sales services. The service center I first went to ( arham Communications, regal building, CP, New Delhi) as given in the website did not existed.

Then I went to Janakpuri service center, DDA complex, New Delhi, where I heard a crapy thing that my display got lost due to water going inside my mobile & now it becomes chargeable to rectify it, whereas I know that it was never ever exposed to even a droplet of water. All my other parts of the mobile are working absolutely fine, I can make calls, receive them (but without display). It is truly a case of defected part, where the parts could not sustain the first increase in humidity in Delhi.

After selling low in quality product, now LG has left the customer alone to bear the consequences. The LG call center 1800 180 9999 begin_of_the_skype_highlighting 1800 180 9999 end_of_the_skype_highlighting showed its inability to have any authority to deal in matters related to mobiles (I don't know if they even say the same for all other LG products).

I have wasted my two days, get the problem attended but the response from LG has been "PASS ON THE BUCK". I have even not contacted by any body from LG customer care department as promised by the customer care executive.

I am highly discontented by the action of LG, & would ensure its escalation to the highest possible level.

I had purchased an split AC of LG product in jan 2004, Now PCB is not working Last20 days i am following customer care of lg nagpur they are giving flip flop answer, intially they told me it will be replace within two days, after some days they said to me it is not availble in pune, demanding from noida . today dealer told me that your model is outdated company cannot supply spare after 5 years my city is bhandara NAGPUR region maharastra dealer is mahalaxmi electronics Bhandara complaint no 52707671

I am suffering one of the worst experiences after buying an LG Spilt AC on 15/04/2010. The model I bought is a 5-star, latest technology, highest end dual display model.

The first day it was installed(17/04/2010), the horizontal wings could not be started by the installer. (authorised installer from LG). A formal complaint had to be lodged and an service engineer came in (quite promptly though to be honest) and corrected it by changing some wire connection inside the room unit. He claimed that this was the fault of the installer though I am quite confident that this part of the machine was not touched by the installer and the defect was in original equipment. Even if it was the installer's fault, then also it is proven that the LG's authorised installers do not know their work properly. When I requested the machine to be replaced as it was showing defects on the first day, I was bluffed off by both the service engineer as well as the dealer.

Within less than a month(12/05/2010) of the purchase, the room temperature sensor failed. It started showing 18 degree cetigrade in the height of Kolkata summer !!! Of course, this meant that the AC was getting cut off every time we started it. Again the same route of complaint, another service engineer came at 3 PM on 13/05/2010 and tried out one option and it did not work. He coolly walked off . When I asked for unit replacement, he asked me to speak to the dealer and the dealer responded that it was the company's responsibilty, not HIS. After about 15 phone calls to service center and the dealer, after repeated shouting matches, utter un responsiveness, another engineer visit was promised by 8.00 PM and finally arrived at home at 8.45 PM. He tried out another option which too failed and he also did not have any backup plan. Then he informed that the whole control panel will need to be changed and that will again happen next day. The next day another person came and has changed the control panel and the room tempearature control is now working . But it has introduced other issues like delayed start of the compressor and incomplete movement of the vertical wings

In between when I had repeatedly asked for a replacement of the room unit, I was told various things including that a replacement may take 2 weeks, secondly, that the replacement was done after 3 part change and thirdly, replacement done only if mechanical parts failed.

I would like to request a complete fully working replacement or a at least a warranty that the current changes will work. Meanwhile, throughout this ordeal there was never even one apology either from the dealer or the service centres.

I would like warn off all potential LG AC customers !!! Also, request LG Senior managers to both manage AC product and Service better

Dealer : CAMS Corner City Centre Salt Lake Kolkata

From - A Hapless LG customer from Kolkata

we had purchased a LG-M227WA Monitor TV on 22/8/2009 from H20 systems & solutions, we sent all the required documents to spectramind for the DTH which comes with the purchase after 3.5 months we have been following up, We tried to call the LG dealer, they are giving us dates after dates. but no delivery.