This is to bring your kind notice that i have purchased LG REF 260 Ltrs (MODEL 278VA5 model (Red colour with flowers) from Kohinoor Tele Video shoppee Andheri west, mummbai on dated 26.9.2009 & which has been delivered on 27.9.09 at 9.30pm . It has been promised by the dealer that your brand will not give troble to the customers as you have been awarded a quality & services excellence award .

But sorry to say that within a week your product has failed on both the grounds ( quality as well as service) as on dated 7th cooling of the fridge stopped so on dated 8.10.09 we have lodge the complaint with lg service centre (Complaint no. CO9A0801548) & on the same date your engineer also check the fridge & told us that their is problem with the wiring & same can not be repaired so it has been recommanded to replace the Fridge.

The same complaint also been given to our dealer ( Kohinoor Tele Video) & we have been assured that the new fridge will be deliver to us before diwali as the model is also available.

But unfortunately today while enquring the status of delivery of the model we have been informed that the model is not available & status will be given tomorrow. I am fail to understand that is this the quality of service & customer delight & satisfaction talking by your MD Mr. MOON B SHIN .

And is this the service level for which you have received the "COMMITTED TO SERVICE AWARD".

I am once again requesting you to please take immidiate action for replacing my fridge & let meknow the deliver status . And if its not possible to deliver the same on urgent basis please give me your higher authorities mail id or contact no. ( please don't blame on me if my mail reaches to your MD ) as i will not take lightly if my fridge is not delivered on urgent basis as already 7 days are passed & still action is awaited from your end. Further please note Tomorrow DIWALI'S first day.

Expecting your QUALITY OF SERVICE

I have purchased a LG Microwave, after 1 yr. 2 months the the front membrane (skicker) starts malfunctioning, I report it to the service center they said that we will replace this part, I left my microwave there on 28/07/08 (job no.521) after 20 days they said the company is not providing us the right part, so you wait for some time and returned my product with some temporary arrangements and said that now only the start switch will work. Today it is over 1 month my microwave is lying is with me and now the the heating is also stopped.

I bought a LG i-sensor waching machine HS8014, more than one month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered 7days after purchase and was told that LG delayed the delivery. Then, when the machine arrived, it had scratches on the front panel and broken lid, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.
On calling LG customer service we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Symonds, Mansoor, Rajesh C etc.)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.

It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.

This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.

This is to inform you about your pathetic Services for attending a service call for the monitor purchased just 5 days back which was 2nd LG monitor within 10 days for the same customer at Ulhasnagar. The call was made on 23/08/2007 at 8:15 am to the toll free number 18601809999 and the complaint number was obtained 82300012. and the assurance was given that it will be attended within 24 hours. but till today the complaint has not been attended i.e. 27/08/2007 time 11:30 AM. In the meantime i had call n number of times to the call center as well as JD Electronics at thane and spoke to many people namely Mr. Pankaj at JD, Mr. Darshan, Mr. Kurlappa Rao, Mr. Vaihav and still in the process to get the complaint attended. As informed this is the 2nd LG monitor gone bad in 10 days and due to that the computer system is returned as no one attended the call from your end. I am very sorry to say that such kind of useless co-ordination and service was not expected from a brand name like LG. and will definitely take care in future to avoid buying such products and make others to follow the same. Pls give me clarification on why the complaint was not attended in the due course and why these senior people are not held responsible for the losses i have to bear due to your service center negligence. I am expecting a reply in this regard as well as the number for the higher authority. This matter will be soon published in all the existing IT Magazine's for your information. Pls don't treat this as an threat. But i will see to that nobody else will suffer from such harassment and pain. The copy of the mail has been sent to TAIT also. Thanks Satish.

I have LG Window Air conditioner. We have purchased smee in April 2004. Now the compressor needs to be replaced as its not working. ( This problem was told to us by the technician from COMFORT POINT- LG's authorized service center.

For replacement of this compressor we need a duplicate bill copy from Vijay Sales Borivali. But the response from them is pathetic. In fact I have purchased all home appliances from Vijay sales Borivali. The people at Borivali needs training on how to speak with customers. I had spoken with MUKESH from Vijay Sales who was very rude and arrogant.

I am continuously following up for the duplicate bill for nearly last 10 days but there is no response from them. Secondly I have registered an on line complaint with LG --- as usual no response.

Kindly advise to whom I should complain further for the same smb!