PERSONAL ATTENTION OF Mr Yong Nam
Vice Chairman and CEO, LG Electronics

From :-

Army Naib Subedar (PA)
Wagh Sanjay Chandrabhan
P-160/03, Basant Bagh
Enclave, (Near Power House)
Bhatinda Cantonment PO
Bhatinda (Punjab)
INDIA – 151 004

664292/WSC/LG/GEN 22 July 2009

LG Electronics Inc
LG Twin Towers 20
Yeouido-dong
Yeongdeungpo-gu
Seoul, Korea 150-721

REDRESSAL OF GRIEVANCES

Dear Sir,

1. With due respect and humble submission I wish to lay down the following few lines for your kind consideration and favourable action please.

2. It is submitted that I am army soldier and has recently been posted to Bhatinda Cantonment after a hectic five consecutive years of service at the Northern Borders with very active field formation in connection with anti-terrorism duties in the valley and followed by-from Aurangabad (Maharashtra).

3. Kindly Reference to my registered letter No 78740/ WSC/Cons dated 25 November 2004, which I sent to you on your New Delhi postal address, ie The General Manager, LG Electronics Private Ltd, Bhikaji Cama Bhavan, Bhikaji Cama Palace, New Delhi – 110 066, followed by number of reminders. However, no action has since been taken on my above correspondence and only when I sent my last letter to your Korea office, inviting personal attention of Mr Hwan Yong Nho, the then, Executive Vice President and CEO, LG Appliances (letter No 78740/WSC/Cons dated 20 Jun 2005, copy attached herewith, for your ready reference), few executives from your Bombay Branch visited my house at Aurangabad and promised me to resolve the issue (which is yet to be resolved, despite lapse of a span of five years).
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4. Sir, I am very fond of LG and am a true fiancée of coveted LG Limited since last ten years or so and have already in possession of fleet of following LG products: -

(a) LG Refrigerator 220 Ltr (Master Piece) - since Jun 1999

(b) LG color Computer monitor - since Jan 2000

(c) LG Color TV (Golden Eye Magic) - since March 2000

(d) Washing Machine (Delight) LG 6 Kg WP-9032 since October 2004.

(e) LG Mobile Hand set G – 1500, since 08 October 2004.

(f) LG Convection Microwave (Intello Cook)- since November 2008.

It is pertinent here to mention here that I am in love of LG Limited since a long.

5. Sir, unfortunately few circumstances accrue and yet again recently, which made me feel cheated once again and the same was not expected from the firm which has such big name in their credits. Apart from the earlier bad experience as narrated at my letter dated 20 Jun 2005, as referred above, I again and yet again cheated by the LG Company. The recent grievances caused by the LG Company to this soldier are furnished at subsequent paragraphs.

6. On 03 Jun 2009 at about 1715hrs I produced my LG Refrigerator at Authorized Service Centre for Electronics India Pvt Ltd, People Care services, Khaddar Bhandar Street, Bathinda – 151001 (Phone No 0164 – 5006240) for certain minor repairs like gas leakage etc. The service centre kept my refrigerator for a period over a month and only returned the same on 06 July 2009 at 1800hrs. At the time of delivery following discrepancies observed which were also informed then and there to the Manager at the agency :-

(a) Deep Freezer’s door latch and Vegetable Tray found broken. After inquiring about the breakages the Manager refused to reconcile the same and rather arrogantly shouted that they have received the fridge in the same condition (in this connection please reference Job Sheet dated 3/6/09, wherein no such breakage is found mentioned).


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(b) The Service Centre claimed that they have changed the Freezer of the Refrigerator claiming that the same was leaking. However, they have not clarified the same while depositing the Refrigerator for necessary repairs. Furthermore, the so called new Freezer has not found fitted properly and fitted/adjusted somehow. Due to wrong fittings/adjustments, the door is not being closed properly and the same was also remarked by me on the Invoice No H13679/A/2030 dated 6/7/09 (Copy attached for ready reference). Although, they have claimed that the Freezer has been changed, on asking whereabouts of the original freezer they have provided the one which is not I repeat NOT belongs to mine. Due to this (being the wrong fittings of the freezer and the refrigerator door is not being closed), the Refrigerator gets extensively HOT always. I have also compelled to pay heavy repair charges tuning to Rs 2044 (Rupees Two thousand and forty four only). Also refer my following complaints (which were attended by the Service Engineer from the Service Centre and he too remarked in his Job Sheet about WRONG FITTING of Fridge) :-

(i) N-9C-70810748 dated 09/07/09.

(ii) N-9C-71012452 dated 10/07/09.

It is pertinent to mention here that no action has been taken by the LG so far to rectify the above problem at all.

7. We have purchased a 32” LG LCD Television and on the same day the scheme of gift of DVD Player and a 50 Movies DVD Pack absolutely free. The relevant contents of the advertise published in Times of India on the same day is furnished as under for your perusal and scrutiny :-

“With a series of exciting offers for you, the ICC World T20 Tournament will be even more fun. Just buy an LG LCD or Plasma TV and take home a DTH Connection with 6 months subscription”, DVD Player and 50 Movies DVD Pack absolutely free. And that’s not all, you also get an attractive exchange offer on your old CTV. Go for it and cheer for your country”.


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8. However, the Authorized CSD Dealer in Bhatinda, M/s Maheshwari Marketing, 46, Near Hanuman Chowk, The Mall, Bathinda (Phone 0164 – 2254203, 2236864, 2235620 and 2251373) denied the above gifts to me and rather gave the excuses like these schemes are not applicable for the purchases made on CSD. Despite number visits and attempts he denied the gifts (mentioned above), which are very much prescribed for every purchases.

9. In the context of above entire episode may I request you to compensate me with the following :-

(Remedies for my earlier application dated 25 Jun 2005) :-

(a) Offer me suitable replacement gift item (bearing the highest price, during that period when the scheme was in vogue) for the another modak, denied to this soldier.

(b) Compensate me Rs 940/- (Rupees nine hundred forty only) towards the balance of cost of gifted glassware set (1, 150/- (-) 210/- = Rs 940/-)

(Remedies for my predicaments as mentioned at Paragraphs 6 (a), (b), 7 and 8 above) :-

(c) Arrange to replace the Freezer, Vegetable Tray, and Door Panel at the earliest.

(d) Arrange to refurbish and repaint the complete Refrigerator (as the refrigerator I received from the firm is of very shabby conditions and lot of scratches/ signs of rough handling has been found on the refrigerator.

(e) Refund me Rs 2, 044/- without any representations and hassles as the same have been levied upon me recklessly.

(f) Arrange to provide the advertised free gifts against the purchase of 32” LG LCD Television.


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10. Sir, despite being cheated and compelled to suffer a lot of TRAUMA, I still believe that I will be compensated suitably by the coveted LG Company at this juncture rather than thinking of taking the matter to any other agency like Media, or Consumer Forum ASAP. This will also not only burry all the ill-feelings about the LG amongst we all soldiers but also regain the faith, fame and proud of being the owner of coveted LG products.

11. My contact details are as under :-

Army Naib Subedar (PA)
Wagh Sanjay Chandrabhan
P-160/03, Basant Bagh
Enclave, (Near Power House)
Bhatinda Cantonment PO
Bhatinda (Punjab)
INDIA – 151 004

Telephone Contacts : 0164 – 2290792
Mobile : 09780505870 and 09464353564


1. Thanking you in anticipation, Sir.

Your’s sincerely,


Signed / x x x x

(Sanjay Wagh)

Copy to :-

Authorized Service Centre
for LG Electronics India Pvt Ltd
People Care services
Khaddar Bhandar Street
Bathinda – 151001


M/s Maheshwari Marketing
46, Near Hanuman Chowk
The Mall, Bathinda
Bathinda (Punjab)

- COPY -

Army No 6378740L Hav (PA)
Wagh Sanjay Chandrabhan
PA to Deputy Commander
HQ 97 Artillery Brigade
C/o 56 APO

78740/WSC/Cons 20 Jun 2005

The General Manager
LG Electronics Private Ltd
Bhikaji Cama Bhavan
Bhikaji Cama Palace
New Delhi – 110 066


REDRESSAL OF GRIEVANCES


Respected Sir,

1. With due respect and humble submission I wish to lay down the following few lines for your kind consideration and favourable action please.

2. It is submitted that I am a poor soldier and has recently been posted to Aurangabad after a hectic five consecutive years of service at the Northern Borders with very active field formation in connection with anti-terrorism duties in the valley.

3. Sir, I am a true fiancée of coveted LG Limited and have already in possession of following LG products: -

(a) LG Color TV (Golden Eye Magic) - since March 2000

(b) LG Refrigerator 220 Ltr (Master Piece) - since Jun 1999

(c) LG color Computer monitor (Studio - since Jan
2000)

It is pertinent here to mention here that I am in love of LG Limited since a long.

4. Sir, unfortunately few circumstances accrue recently, which made me feel deceived and the episode was not expected from the firm which has such big name in their credits. I have booked following two LG products from your authorized dealer, M/s Saniya Distributors, Soniya Chambers, Aurangabad on 27 September 2004 and took them home on


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08 October 2004, during the period when LG Popular Scheme “Ganpati Modak Phodo Enam Pao” on every purchase of LG products was in vogue (Photostat copy of Bill No 2120, attached for your ready reference and perusal please) :-

(a) Washing Machine (Delight) LG 6 Kg WP-9032.

(b) LG Mobile Hand set G – 1500.

But the dealer handed over me only one modak on the pretext that this scheme is valid on only selected products and not on every products, which is not only inappropriate but also very disgusting in the instant episode who knows I could have won a car on the modak denied to me.

5. Furthermore, when the single modak offered to me, it was broken by my son (Nikhil Wagh, age 08 years) and the dealer and his associates and one of my collegue congratulated me that I have won a Milton Eternia TreO glassware set worth a value of Rs 1, 150/- (One thousand one hundred fifty only). A yellow price-slip worth Rs 1, 150/- was also found affixed on Maximum MRP. On reaching home number of my soldier colleagues with their spouses gathered around us to congratulate us on being the proud purchaser of above LG products and also having won a gift worth Rs 1150/-. But the ill episode followed suddenly, when my son removed the yellow slip from the gifted cartoon (Milton TreO Glassware set) and found that the price of that particular item was Rs 210/- (Rupees two hundred and ten only). We (I myself and my wife) feel ashamed and our friends made mockery of us. This was not expected from the coveted LG at all. This incident gave us the feelings of being deceived. I myself feel very disappointed, disgusted and also have the feelings of being cheated by the reputed firm. Our friends who were present over there, also suggested me to protest the matter with Consumer Courts etc but the name and fame of LG prevented me from doing so and I am advancing my predicaments to your favour for redressal.

6. In the context of above entire episode may I request you to compensate me with the following :-

(a) Offer me suitable replacement gift item (bearing the highest price, during that period when the scheme was in vogue) for the another modak, denied to this poor soldier.

(b) Compensate me Rs 940/- (Rupees nine hundred forty only) towards the balance of cost of gifted glassware set (1, 150/- (-) 210/- = Rs 940/-)


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7. This will not only will ensure to burry all the ill-feelings about the LG amongst we all soldiers but also regain the faith, fame and proud of being the owner of coveted LG products.

6. Thanking you in anticipation, Sir.


Your’s sincerely,


Signed / x x x x

(Sanjay Wagh)

Copy to :-

Office of the LG
(Near Tapadie Trade Centre)
Nirala Bazar, Aurangabad
Aurangabad (Maharashtra)

Saniya Distributors
Ground Floor, Soniya Chambers
Below Sevel Hill Flyover
Jalna Road, Aurangabad
Aurangabad (Maharashtra)
 
Complaint No 210720090 dated 21 July 2009.

Purchased over a dozen LG model LP070CED air-conditioners (PTAC's) and have had many problems. Internal fan motor constantly goes our so that it cannot blow cold air. Believe it or not LG is still installing fan motors that have problems. They still have not addressed the problem. Five problems in less than a year of service. I WOULD NOT RECOMMEND THIS UNIT TO YOUR WORST ENEMY.

i bought a brand new AC from a reseller name Cool1 and actually this product is the most expensive AC in the market, and i found it make a noisy sounds that not suppose to be as they said in the advertisement and not suppose to be in such brand, actually the reseller replaced it for me but unfortunately same noise sounds there beside a new feature which is the AC doesn't stop when it reach the needed temperature but it keep cooling more than i need, i called them and they came but do nothing and i called again but no one answer my request and keep ignoring.i hope we found a way to protect us from the greed of this companies.

I called LG Pakistan, a service center located in Saddar Karachi with their telephone number (21) 272-9624. I called for a job order that I placed on April 20, 2009. The technician came and charged Rs. 200 for the AC Split checkup. This was the company policy. I agreed to it.

1. I told the person to call me before coming. Which I never received a call. Someone came and took the indoor and outdoor unit to the service center in Saddar.
2. I called after 2 weeks and spoke to Mr. Sohail in the service center. He is the main person to dispatch all the job orders. He dispatched the wrong unit.
3. Mr. Sohail told me that the order will be delivered by Mr. Faheem and Mr. Sohail gave me Mr. Faheem's number. I called and he said he is not aware of it.
4. The indoor and outdoor unit arrived on May 8, 2009. The indoor unit was broken. I sent it back to the service center.
5. I called May 11, 2009 and I complained that what's going on and why it has not be delivered yet.
6. He actually said "you can complain to anyone you like... No one can do any thing. You can do whatever you want"...

The threat I received from Mr. Sohail shows that the LG Pakistan is not capable of hiring a professional. Instead they hire cheap labor and unethical employees.

As of this point I have no idea where is my indoor unit and outdoor unit.

complaint to LG:

My LG washing machine leaks and I believe that the rubber gasket inside the door needs to be replaced. I contacted your service center in Phuket on Poon Poon Rd (tel 076-246-535). They quoted me 1, 800 Baht to replace and said that 1, 200 baht was the price of the gasket. I contacted LG in Bangkok and discovered that the gasket is only 552 Baht plus shipping & tax. I am requesting that you supply me with the "standard" price to replace the gasket and/or another location in Phuket that will provide a more "honest" service. If your service centers cheat customers and inflate prices in this manner, your customers will not purchase LP products in the future! Rather than be cheated like this, I'd rather throw the washing machine away and buy another one (not LG!). If I can't have it repaired in the next several days at a reasonable cost, that's exactly what I'll do. I look forward to hearing from you.

LG customer service reply:

Dear Sir,

Thank you for your replying mail, I would like to explain for the standard of repair cost as below ;

- Cost of gasket is 762 Baht (Included Shipping Fee and Tax. 7%)
- Cost of Service is 749 Baht .(Included Tax.7%)

Please kindly confirm your convenience date for us again then we will provide you for the spare part and the exactly time of repairing.

We are looking forward to serve you very soon.



Best Regrads,