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September 14, 2007
Fraud and cheating!
Here's the deal. On 5/5/06, we purchased a brand new LG (Lucky Goldstar, Korean Piece of C**P) refrigerator. It fit (barely) into our available space, but had water in the door and a bottom freezer. We were briefly happy with our $1400. purchase. At just a few months, the latch on the door broke. We had an authorized repair person come out to fix it. While fixing the latch, he cracked the door and broke the handle. Obviously he didn't know what he was doing.
Just a couple of months later, the fridge part stopped cooling. We called the service number and got a different repair person. The guy came out and said it was the computer part that was malfunctioning. He ordered a new one... Oh, and by the way, you're out of warranty. That'll be $400.00.
I called LG and got them to extend the warranty for 30 days to cover this problem. They did. Turns out the computer panel (2 weeks waiting time) was NOT the problem. It was a different problem. It needed another part (another 2 weeks waiting time). Then that part came in and it malfunctioned again about a week later. He ordered another part (another 2 weeks) and came to replace that one. Now here it is, September, the fridge is exactly 1 year, 4 months, 9 days old and the freezer doesn't work.
Kevin and I just spent time on the phone with a script-reading "stupid-visor" who told us, basically, "tough s**t". We will have to have it repaired and pay for it ourselves. No replacement. Since I don't want to worry that my food is going to go bad again (I've already thrown away $$$$$ in food), I want a new fridge. I thought about selling this one, but Kevin says we really shouldn't let anyone go through these problems. It just wouldn't be right. He wants to take a hammer to it and vent out his frustration.
I'll be sure and post the video of him smashing the fridge on youtube under LG FRIDGE SUCKS, or something like that. Well, I'll put the link here. So that's it, folks. DO NOT BUY LG PRODUCTS! YOU WILL BE SORRY! The Koreans bought out Goldstar (piece of c**p company) and added "lucky" to it to make LG, then try to CON us into thinking it means "life's good" and you get all squishy feeling inside. WRONG! LIFE IS NOT GOOD when you own their products. Please feel free to pass this little story along to whomever you wish. The MORE readers, the better. This company needs to be PUT OUT OF BUSINESS!!!
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August 24, 2007
Non Repair
I have LG TV 21" Flatron with PIP facility.
I have lodged complain for its repair vide complaint
nos : 52505686 Dt25/05/2007, 53103666 Dt 04/06/2007
then on 06/06/2007 at 4:45 PM no number given,
17/06/2007 at 5:00 PM no number given then again
70302703 Dt 03/07/2007 at 4 PM.
Besides the above complaints I have contacted the repair center many times to get empty assurance.
I was told that Tuner has gone bad and the part is not
available.
More than 3 months has passed away. I wonder what LG
promises service within 24 Hours - in my case this
much delay.
Can you help me ? the TV is lying at your Authorised
Delaers shop at NOIDA since long.
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June 13, 2007
Poor costumer service!
Our new LG TV broke and because it was just over 2 years old, could not take it back. The only place that can work on it is LG Service (please note - service) Center.
After being told that we will receive our quote in 2 days we had to phone to find out what the quote is so that they could just go ahead. Out of choice we only have 1 TV and was just desperate to get it back.They told us they will call us but only on the 4th day they called. Then we were promised we will receive the TV in that week. The week went by and the next week came. I went into the shop, asked the "owner" to please check when we will receive TV. She said its the first time she looks on our "job card" since ordering the parts and only realize then there was a back order. (A part was missing from the boss that headoffice had sent her).I asked her if she usually don't inform her customers. She replied that if she had to do that she will have to employ another staff member. She also said she don't have time during the day to follow up - she only goes into her computer after 15:00 in the afternoon. She called headoffice, and after waiting there in the shop for 30min, she promised we would have the TV the next week Monday. The Friday afternoon prior to that she called to say unfortunately the parts has to come from overseas and we will have to wait two weeks more.
Needless to say, we bought another TV staying far away from LG or any other make that has to be serviced by them. Its unfortunate because I always only buy LG and so does our friends and many colleagues. After this incident we will never buy LG again and many people saw how we are struggling.I hope they will contact me, because she only gave a general customer number for me to contact - not even their website indicates to who I can talk.
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