LG Has THE WORST customer service I've ever experienced in my life!
2 Months after purchasing a $500 42" TV it randomly died one day. after several grueling calls they finally sent out a technician. The technician said she knew what the problem was, and would return with the part. A week later she returned, only to figure out it doesn't work. She ordered another part, and 2 weeks later returned with the part. During this time I was assured by the Executive Customer Service Rep that should there still be any issues at this point, we would be able to go ahead and schedule for a replacement since we had passed the 30 day mark. The technician returned with the part, which got the TV up and running again, but now the TV makes a constant buzzing noise all the time. I called the same rep again, and he looked up the Model and assured me that yes, the unit should be silent and they would go ahead and send out the technician. I requested that at this point we follow up with the alternative of replacement, because the technician seems to be insufficient. He assured me that they would send out the technician, and should it require replacement we can follow up with that avenue following her visit. She stopped by our house (this is for the 4th time now), for less than a minute, and said she didn't know where the noise was coming from, or wasn't sure if it was supposed to make that noise or not. We, again, followed up with LG to let them know this, and asked that the replacement request be submitted. They let us know they'd follow up with the tech, and proceed. We didn't hear back for 3 days, so proceeded to follow up again - and this time were told that because she said it she wasn't sure, and that it might be a standard noise, that they would not replace the unit, nor take any further action. The Executive Rep went back on what he said about how the unit was NOT supposed to make any noise after being turned on - and also refused to acknowledge that he did indeed tell us we would be eligible for a replacement since the repair process had already long passed the 30 day mark.
We let him know we were unhappy with this, and that living with it isn't an option, as we are worried about it being a sign of something else wrong, and having the unit fail after the warranty is up. He told us they would no longer help us! When I asked for his supervisor he refused to connect me, saying that he was the supervisor and there were no supervisors above him.
This is his information, should anyone need direct contact - although I wouldn't plan on him sticking to his word.
Freddie McAdams
Executive Services Team
OFFICE : 877-543-8325
FAX: 256-461-6562
Email: [email protected]

I am SO unhappy with the customer service, and am left with a faulty product. I was told to contact Sears again (although it's out of their warranty), and when I asked him why he was just pushing off their problem on someone else, he couldn't answer. He told me he would no longer assist us, and I let him know that I'm still unsatisfied and this is unacceptable, and he said he was done helping us.
This is unacceptable that I must live with their faulty product, and find it hard to believe that there is nothing further that can be done. I fully intend to follow up on this issue as much as possible, and highly suggest not to purchase ANY LG products. If you already own, you better hope nothing goes wrong with it!

sir i am use to have lg products from long time and i like it i came india and buyd a cell phone gx300 when i used it i was bit shoked because when i dowenloded some files from my cell i was't able to see thowse files my cell not suporting me to see files which i dowenloded .and same files which i dowenloded from my cell i am able to see in other cells.i went to dealer of lg cell phone in udaipur(paragon) 23 inside udiyapole udaipur rajsthan. he was nt able to answar my queistion s eeven he said why u buyd lg cell phone its sick company in india its on oxygen then i went to serv ice center they are also same like dealer they tryd to some but they was faild they dnt have answar too.now may i know wht i have to do?after buying lg cellphone in india i am faceing all this. i buyd cell jst bfor 20 days.

zebcom computers is the best place to buy the products bcoz only firm who proviedes replacememnt warranty, lg dvd r/w i bought but when i contacted service centre they ask me to wait for 1 week but zebcom computers people given me a new immediately

sir still no one attended for service for past 48 hrs is this lg product service

Our LG fridge stopped working so we contacted a few local appliance repair places and decided due to the cost structure that LG offered for repairs and the fact that many of our local places would not fix LGs, we would use LG technicians to repair the fridge. Our original call went in Feb. 14th, the technician came Feb. 16th, and determined it was the compressor. He needed a second technician to assist with the repair so said he would get back to us. He called on the 15th to say they would come Monday Feb. 21 to fix the fridge. We are now 8 days without refridgeration. On the 21, he called to say there was no part so they had to reschedule for the next day. The next day...no call, no show...still no fridge. I called the customer service line, waited on hold for awhile, then was told we were scheduled in for Friday the 25th. I expressed my anger, requested to speak to the supervisor...who told me that nothing could be done. My 2 technicians that were required were busy on other jobs and we would have to wait. their slogan of we are constantly trying to make your life good (LG) is apparently only aimed at their employees...not their customers. NEVER BUY LG AGAIN.