I bought my fridge on 11/06/08 from Best Buy. It is an LG LFZ25980ST with a retail value of $3200. Only 2 months after purchase I found that all soft items in my fridge were frozen! I didn't get the Best Buy warranty (BIG mistake) because LG provided one. I didn't make sense to buy another and I assumed that anything was wrong they would make right. NOT!!! They sent someone out to fix it. Take 1/2 day off work for the repair guy, he looks at it, calls in parts and then sets up another appointment to replace the parts and I take another 1/2 day off work. This happens another 4 times. The 3rd time I asked them to replace it they said no we need to try and fix it again. The 4th time (9/09) the said the same thing but also if this happens again we will replace it. I told them that the next time it will most likely be out of warranty. They said don't worry if it is the same issue we will take care of it. Well here we are 12/16/09 and all my veggies are frozen again. I call LG and get the SAME run around. The worst of it is there is only the customer rep and a supervisor and NO ONE above that person to talk to. She then told me my fridge is now out of warranty and she would have to extend it. I am like I want it replaced!! She says "Mam I can extend the warranty and have it repaired again or you can deal with it yourself." So of course what choice to I have?? I also asked how many times does the same issue have to be fixed before you will replace it? Mam I can't answer that. What happens if it does this again and the extended warranty is over? Mam you will have to see if you can get it extended again.<br />
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Best Buy can't do anything because I didn't buy their warranty. They wouldn't even take it back when this 1st started.<br />
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My advice from now on when you buy a major appliance buy the warranty from the store and verify their replacement policy up front. Do not ever buy an LG appliance. I have their dish washer and LOVE it (of course according to other complaints it still might break down), I love the fridge when it works. When they work their appliances are great. The problem is if you get a lemon you will have to have it fixed over and over again until they finally say "No sir/mam we can not extend that warranty again". That is enough for me to not buy another LG.