So I got a 27 cubic ft stainless steel fridge on March 3, 2011 and I have now had 5 service calls. PLEASE COME TAKE THIS PEICE OF JUNK AWAY.
Lg phone people are very nice and the service man is nice but wondering about how competant he is as every time he comes he never checks to make sure its all working well after he messes with it. I cannot take another day off for this stupid fridge, take it away!!!

I purchased an LG refrigerator at the Forest Park Home Depot on November 28th and with it was given a delivery date of 19 December.

On 17 December, only two days before the delivery date, I was finally called and told the refrigerator was on back order and they would have to call me in a few days to schedule a new delivery date. They said they "might" be able to move one from another delivery warehouse, and then reschedule.

I went into the Home Depot to complain about the delay, for which I received no apology or offer of compensation for my time, and was there told that it had already been rescheduled for 26 December without consulting my schedule.

I was unavailable that day, so had to reschedule AGAIN, for Dec 31. I was then called on 30 Dec just to be informed that they wished to reschedule the delivery to 6 January. I refused, hung up, went to Home Depot and canceled the purchase.

I had planned to purchase 3 other appliances from that store, but will no longer do so due to the horrible service I received.

The only thing remotely close to an apology I received was an explanation of how backed up the were due to unexpected Black Friday sales. Back-ups on their end are not my problem, but theirs. During this entire process I was bounced from the store, to the delivery service, to LG, and back again.

As a customer, I don't want to hear how poor planning for the holidays, or a deficient shipping program doesn't allow sales to accurately plan deliveries. I want to hear solutions.

Only one person in the entire process tried to take ownership of the issue, and offered an apology. I would like to thank Ed at Home Depot for his Customer Service.

LG Refrigerator with bottom freezer. We bought this the first year that they came out. This is the worst refrigerator I have ever owned. The first year we owned our LG Refrigerator the handles on the freezer showed signs of cracking and now are cracked all the way through. We literally have to use a spatula to remove (chip) the ice that accumulates on the bottom of the freezer under the freezer drawer. I will go so far as to say that I will never own another LG PRODUCT, that includes phones.

I purchased a lg refrigerator one yr back. i m not satisfied with the product. it's cooling system has got problem...i request u 2 visit us soon 2 solve the problem...
my request id is c10a2133079.i had complaints many times but no further assistance applied
contact- [email protected]
phone no- 01132499467, 7827075758.

my refrigerator, a LFC23760ST, broke after 6 months and I have been dealing with customer service for almost three weeks to get it replaced. Never buy an LG product. The company won't stand by their products. Customer service gives you the run around and takes forever at responding. The tech came to fix it twice and couldn't fix it. When I called LG to see what the next step was, LG said the tech never sent the paper work in and I would have to wait longer. After the paper work came it had to be reviewed and it would be three to five days before LG would release a new refrigerator to me. When I called a customer service rep. they told me, I should have bought the home depot warranty, if I wanted a new one faster.