Hello, I would just like to bring the following events to your attention for further investigation.

Sunday, October 4 2009:
My LG dishwasher model LD-2052SH starts to “arc” and I see sparks and what seems to be flames underneath. I immediately unplug my machine from the wall as I don’t want to risk starting a fire.

Monday, October 5 2009:
I duly call LG SA to inform them of this problem. 011 323 8000 spoke to a very polite lady informing me that the product is still under warranty and my call has been logged and that they have a 48Hour service policy. A technician will contact me before then and arrange for the problem to be fixed.

Friday October 9 2009:
I remember that I had to be called by the service department of LG SA and thus make my own call to follow up. I speak to the service / technical dept supervisor who tells me that Stan will call me back and make an arrangement.

Later the day Stan phones me and arranges for him to come to my house at 4pm Monday 12 October. I duly make arrangements with my wife to come home from work early because our machine will be fixed.

Monday October 12 2009:
Stanley arrives a bit late (traffic is hectic I understand) luckily for me to be home and explain what I saw and the action I took. Machine not opened, Stanley says problem is the wash pump. He will arrange for one the following day and replace it in the afternoon.

Tuesday October 13 2009:
Due to the fact the I have my own business and customers to provide a service, I forgot to phone Stan for a afternoon appointment. Later in the evening I remember and arrange for a 3pm meeting the Wednesday.

Wednesday October 14 2009:
I confirm with Stanley that he will come and fix the machine that afternoon. He says that he will be a bit late and to expect him by 6pm. 6:30 pm (Traffic again) Stanley arrives with the wash pump. The machine gets taken apart and problem inspected. The fault was a plug in the wiring harness which caused a short circuit in the electrics and started to burn the wiring and the protective plastic. Pump will be replaced and Stanley feels that he needs to fix the plug that caused the problem.
We arrange for a time early in the morning to meet and fix the pump and the wiring harness. We agree to 10am and I say that I will phone him to meet.

Thursday October 15 2009:
I arrange my whole day according to the 10am meeting to get my machine fixed. On my way to my house I call Stanley to fix the machine and tell him I will see him in an hour which will then be 10am. I wait at my house for an hour. I call Stan who then tells me that he would only be able to be at my house in the afternoon. My wife then makes arrangements to get off work early. Stanley doesn’t not show up. My dishwasher is standing in my kitchen in pieces. My wife and I can hardly move in there let alone cook. Arrangement made for Friday afternoon.

Friday October 16 2009:
I call Stanley and tell him that I’m on my way home at 1:30pm. Stanley tells me that he will be driving back from Balfour and he will then see me in two hours. That will then be 4pm. At 3:30pm I see two missed calls on my phone. The number not known to me but I call back. The technical manager answers and explains that the wiring harness that needs to be replaced is missing because LG has moved offices. Stanley will be sent to come and assemble my dishwasher and wait for the part.

Conclusion:
I has now been 15 days since my dishwasher very nearly started a fire in my house.
Between my wife and myself we have arranged our time FOUR (4) times according to the service person’s needs. My machine is still not fixed.
It is Monday again. Week 3 and I have not heard a word about how the problem will be resolved.
We cannot do our washing because the tap feeding the washing machine also feeds the dishwasher with a Y-connection. The dishwasher is still not connected because it is still not fixed. My maid that only comes once a week, will not be able to do the ironing. I will have to pay her for another day to come and iron hopefully Saturday as I do not know when the machine will be fixed.

At this stage I feel that I would like to have the dishwasher refunded. As well as my TV, Washing machine and Refrigerator. As all of these carry the LG brand and I have been let down. Numerous times. For one machine. Imagine the future frustration standing in my home.

Never will I buy LG products again. Life’s not good with LG.

Also go see what people think of your company.
http://www.hellopeter.com/comp_comment.php?company=LG%20South%20Africa&problem=16&noconversions=1&period=365

http://www.hellopeter.com/feedback.php?company=LG+South+Africa


Jaco Vermeulen
0824522664