Dear Sir,

My details are as follows:

name...Dr.Bharat Gupta
addresss...3/375, Kamala Nehru Nagar
Old Housing Board
Pali(Raj.)-306401
mob...91- 9414124744

Product:

split AC...LGE-1.5T-LSA5CG2VF1/5-SPLI
date of purchase...07.07.2011
outlet...NEXT RETAIL SHOP, Pali

Complaint:


Split AC purchased from local NEXT RETAIL SHOP Pali on 07.07.2010. In
year 2010 the AC was used for two months. But when it was switch on in
this season, there was no cooling.Complaint was lodged. I received SMS
on 14.04.11 confirming my complaint.
Mechanic/Engg. came and attended unit. There was no gas in the system.
He took out the thermostat covering of tubes connecting indoor and
outdoor units. But he could not find any leakage. He filled gas and
the pressure was 60. I mentioned in service report that the pressure
may be checked after 7 days. Because I was not satisfied.

Again gradually cooling went low. I lodged complaint and SMS was
received on 6.5.11. The person came from service center and checked
indoor as well as outer door unit. On requesting he
checked gas pressure.It was considerably low but he told me that on
working of unit the filled pressure is changed and he has checked and
did needful the cooling will be normal now. I did not sign the service
report and asked him to observe unit for 7 days.

Ultimately cooling went off completely. Again complaint is lodged on
20.05.11. I am very much perturbed and repent on my decision to
purchase LG Product. I have other brands installed earlier to this one
and are working trouble free. I personally contacted also service
center but regret to write that response was not encouraging.

Please take note to this complaint and the problem may kindly be
solved with full remedial
solutions. The mechanic/engg. who is going to attend this complaint is
expected not to device any more.

thank you

Dr. BHARAT GUPTA