I bought an LG split AC couple of months ago 23/5/2011 to be exact. Started using it from 16/6/2011. Within a month it started emanating bad smell ( probably the closest resemblance would be urine).

Complained twice, both the technicians couldn't find out the exact reason. During the last complaint the technician assured me that it will die down with time. Now I can't even keep the AC on for 2 hours even.

I am at a fix now. It costed me about 23000 Rs. I bought it in self finance with 0% interest from Khosla Electronics Beckbagan Kolkata. But now I don't know what to do.

Saranik Mahapatra
Contact No +919830360660

I own a LG Split AC model LSA3FS3VTYA1. My complaints are listed below :

1) No cooling observed on 14th May. Complaint was raised and LG's service people reported leakage of gas as refilled the machine on 15th May.

2) Again the same problem was observed on 5th June. Complaint was raised (RNA110515033988) ; LG's personnel visited on 6th June and reported problem of Gas leakage. He could not fix the problem and told that his superiors would visit my premises.Upon constant followup, the service people reported on 7th June and took the machine to their workshop.

3) On 11th June they came and installed the machine and told that the problem was fixed.

4) I regret that again on yesterday night (12th June), I observed no cooling effect of the machine. I had no alternative other than to report LG's customer care once again (RNA110612091491).

It has now become a harrasment for me and to bear the soaring heat of Kolkata and to take leave and wait for your service personnels to come. I wonder whether LG's service providers are enough competent or they are more interested in their personal calls rather than attending the complaint seriously.

Hi,
I bought LG split AC 3KR2 on 7th April, 2011 from Electronics Paradise North Exclusive LG shop at E-57, Vikas Marg, Luxmi Nagar and the invoice number is VM/R-109.
The company sent the engineer to install, but the engineer was so arrogant. I asked to install the AC on the different wall but he fitted it on the other wall wherever he wished and he charged me Rs. 880 including the service tax Rs. 81.
When i complaint him for the same, he assured me that he can reinstall it anytime without any cost if i face any issue.
But now i am facing problem with my AC because the engineer installed the AC's wire in the way of ventilator and the rat has chewed that wire as i was afraid of and this is why i was asking him to fit the AC on the other wall so that the wire can go to other way.
When i called the LG customer service for this issue, they said that they will resolve it but did not send any engineer in the last two days.
After two days and so many phone calls, when the engineer came this evening, he said that it will cost me RS. 1000/- .
I refused him to give a single penny as it was not my fault. I was given wrong information by the engineer. I already made the complaint and the number for the same is RNA 110416041445.
Kindly look into the issue and resolve it as soon as possible.
I look forward your answer.
Regards,
Suhail Khan
J-3/93, 3rd flr, Lane number-4, Kishan Kunj Ext-1, Luxmi Nagar, New Delhi-92.
Contact number: 8750458633, 9654396558.

LG SLOGAN LIFE'S GOOD, I SAY LG SERVICE IS BAD . WITHIN 1 YEAR NO SERVICE IN LG .