I just moved to a new home . I purchased LG washer and dryer from Leons store, then it was delivered, I tryed to install this but machine wasnt working. We call immediately to store but they told us to contact LG. This is a brand new unused machine we contacted a store less than 72 hrs I didnt use it, but in customers servise refuse to exchange this to a new one. I dont have a machine, i cannot use it for a more than a week . This unused product is a lemon. Leons keeps telling me to call LG. Technician came, wrote the report that machine has motor failure. I want brand new machine, that what I have paid for, not for the fixed one.

I had to wait 3 days to have a repair man fix my washing machine. He came on a Saturday and order a part. A second appointment was maid for Thursday. On Wednesday Best Buy called me and said the part would not ship until Friday and I made a new appointment for the following Wednesday. The next day I received the part in the mail and I called for an appointment for today. They would not come and would only come on the following afternoon. More than a week without a washing machine and I called three different days to attempt to have them give me a loner or to expedite the repair. Never got a call back from the Supervisor and they simply did not care about my hardship. The assistant manager at the store was also no help. She would not even call to ask the repair man to come early on Friday. It was their fault that they did not know when the part could come and still they were rude and very uncaring about my problem. NEVER NEVER will I buy an appliance from Best Buy again.

Washine Machine worth Rs. 22500/- being sold at 25420/- by Panchkula LG Dealer.
LG Washing Machine, model Front loading WD 10490 TP was sold by Amar Electronics, Sector 14, Panchkula for Rs. 25420/- where as it was available at Rs. 22500 /- in the market. The customer Mr. Rajeev Kanda, resident of sector 10, Panchkula bought the machine on dated 14.07.09, Bill no. 1245, but later enquired the rates at other shops in Panchkula and Chandigarh and was stunned to know the difference of rate in a machine by Rs. 2920/-
The dealer was contacted to sort out this issue. He agreed that the difference is true but stated his inability to refund the extra charged money as the LG company is charging him extra than other dealers in the Tricity. This is the new way to loot the innocent customers who put their faith in these well established companies and their showrooms.

Mr. Narayan had complained and taken the washing machine for repairing it at the Goa LG service centre soon after 2 months he expired and the Service technicians say drum was broken after it came back from Delhi (their H.O) they say the knob spring is broken and even the gasket is given way so total I am his daughter after using this machine for 5 years we will have to spend approx. Rs.4000 which will take another week or so to get repaired.