DO NOT USE LIBERTY! IT HAS BEEN A NIGHTMARE! We originally went to Liberty to prepare our 2009 taxes we thought that it went ok it wasn't until we returned for our 2010 taxes that we found that they messed up our 2009 North Carolina return. To start with we had a coupon that they would not honor because we were not new customers mind you that was never cited on the coupon. When we agreed to allow them to go ahead and prepare our taxes is when it all went down hill. That is when they told me that I was wrong on my knowledge of my 2009 taxes I paid North Carolina and they had on file that I got a return. When I showed my proof (cancelled check) I was told that wasn't correct. I had then asked for them to fix it and they said it wasn't a big enough deal to fix. We filed on Feb 4, 2011 and we waited until the 17th. By then we hadn't gotten our return and I called them and asked. They hadn't even filed my taxes until the 14th! They do have a written gaurntee that you will get your money back and they will NOT honor that! I did take my taxes to H&R Block for their free second look and they found numerous mistakes. I went back in and the owner yelled at me and told me that I was worthless and causing too many problems. I then got a hold of the manager and she filed an amendment finally a month later they relized they were wrong. I still haven't recieved my refund on March 9 so I called the IRS to see what was going on and I was told there were so many errors that they have my taxes on hold and are completley reprocessing them and I will be lucky if I get a return by April 1. I then called them and they still will not help me or refund my money!