I applied for a payday loan with https://www.cashadvancenetwork.com/logout.aspx and also with Speedy Cash. They requested my checking account number, etc. and the next thing I know I get an email saying I joined Liberty Discount club. I immediately went to their website and spoke to one of there people on their chat line. I explained that I applied for a loan and I was not seeking to join their club. I needed money; I didn’t have any money to give away. She (Loris) claimed that she cancelled the account with this confirmation #4982938. She said I would received an email confirmation. I never received and email confirmation cancelling the account. My checking account charged $34.19 without my permission.
I tried to attach proof of the conversation that I had with there chat line but I didn’t have the accepted docs. Here are the conversations I had with their chat line.
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You are now chatting with 'SupportRep'
Please wait while I transfer the chat to 'ChatSupport1003'.
You are now chatting with 'Loris'
Loris: Hello, how may I help you today?
[email protected]: I want to cancel now
Loris: May I have your entire first and last name please? Just to check your application.
[email protected]: Anne Lofton I was just applying for a loan not to buy anything
Loris: Can i have your social security number?
[email protected]: 498545572
Loris: I have cancelled the service for you. An automated confirmation will be emailed to the registered email address. This will stop further billing. And this will be your cancellation confirmation number 4982938
[email protected]: Thank you
Loris: Is there anything else that I could help you with?
[email protected]: No thanks
Loris: Thank you so much for visiting. Have a wonderful day!
Chat session has been terminated by the site operator.
April 30, 2010 Chat
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You are now chatting with 'ChatSupport1007'
ChatSupport1007: Hello, how may I help you today?
[email protected]: My checking accout was charge $34.19 without my permission. I applied for a payday loan and the next thing I know I get an email for Liberty discount telling me I am a member. I immediately spoke to this lady and she claimed she cancelled this account (Loris: I have cancelled the service for you. An automated confirmation will be emailed to the registered email address. This will stop further billing. And this will be your cancellation confirmation number 4982938)
ChatSupport1007: May I have your first and last name please?
[email protected]: Anne Lofton
ChatSupport1007: Just a moment please, while I look that up.
ChatSupport1007: as shown on our records, your account for liberty discount club has already been cancelled here.
ChatSupport1007: However, Cancellation will only stop recurring monthly charges but it will not reverse the initial charge.
ChatSupport1007: Once your electronic application has been submitted, we cannot stop the fully automated transaction or cancel the application process. YOUR benefits begin upon submission and you will be billed for one month of coverage.
[email protected]: My bank gave me this number 1-877-369-8524 I called this number and the lady I spoke to told me to go to this site libertyclubdispute.com and there is no such site. I have disputed this charge with my bank.
ChatSupport1007: if you feel your account has been billed by error, you could log on to our refund website and fill out a refund request form using your cancellation number and registered e-mail address.
ChatSupport1007: refund website - www.libertyclubrefund.com
ChatSupport1007: Make sure that you fill out all the necessary fields in filling out the form so that your account can be verified.
[email protected]: I am filing a complaint with the FCC and the better business bureau . I never received a registered email confirming that the account had be cancelled. You guys should stopping doing this you are taking advantage of people when then apply for payday loans. When a person applys for a loan they need money they don't have any money to give away to company that take advantage of a person's situation.
ChatSupport1007: Is there anything else that I could help you with?
[email protected]: NO!
ChatSupport1007: Thank you so much for visiting. Have a wonderful day!
[email protected]: How can I have a nice day when you company ripped me off.