I called Liberty two weeks ago requesting that they send a statement showing how much I paid them during 2010 as I receive housing assistance and the amount I pay depends on the amount of my medical expenses. Usually their employees are very nice, but I got a black woman who was rude from the minute she picked up the phone. She said it would take "sebben ta tain days" and since I needed it before that I asked if she could fax it. She replied, "We-uns cain't doo dat fo' ya'll. What chu tinks we is?"
Two weeks have gone by so I called them today and could not get a straight answer. Since my appointment is on Monday the 27th I need that information and was told that "if we sent it you should have had it." Again they refused to fax the information. I called back and cancelled them as my diabetes and prescription supplier.

On December 1, 09, I spoke with a man named Alexander his extension is 75606. I was inquiring about mail ordering diabetes supplies for my daughter. After giving him my insurance information, I told him we have met our deductible so I'm pretty sure this might be covered. He TOLD me that he will check with my insurance company and call me back if there is a co pay. If you do not hear from me there is not a co pay. I waited for the call he never called me back. I received her medical supplies in the mail a few days later. The order date on the invoice is Dec. 3, 09 I thought, good everything is covered. A month later I received a Pending Insurance Claim Statement for 810.00!! I spoke with customer service, he told me he saw the conversation on the computer I had with Alexander, he sent me to the billing dept. She did not see the conversation I had on her computer, and pretty much told me it's my fault! That I should have known that this was out of network. I never knew that! She didn't want to hear that Alexander was to call me back and tell me this, her replied was, we do this as a courtesy. We went back and fourth. She didn't want to hear anything. I just received another Pending Insurance Claim Statement on 2/9/10, there is no indication that my insurance company was notified. I also never received an Explanation of Benefits from Aetna. I thought I would at this time. Please help me get through to Liberty, I would never have agreed to 30%-70% let alone paying the whole amount of $810.00. I would have gone back to CVS and pay 25.00.