Liberty Mutual
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Category: Business & Finances
Contact Information
United States
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Liberty Mutual Reviews
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betty medina
September 26, 2010
HOME OWNERS INSURANCE
My homeowners insurance was just recently cancelled for no reason what so ever, other than Liberty Mutual stating that they are randomly cancelling homeowners insurance in Florida because they are not insuring in this state no longer. I received a letter from them four mouths after my policy was paid up for the year, (they couldn't wait to get my money just so they could cancel me later). I had been with Liberty mutual for approximately 10 years. I also had my auto and flood insurance with them for approximately the same amout of time.
Upon receiving my letter of cancellation for no apparent reason I asked my neighbor if her insurance was cancelled since she had Liberty Mutual as well. She stated she had not been cancelled and just a few months down the line I was told by her that they renewed her insurance for the new year.
It is beyond comprehension as to why they would cancel me and not cancel her insurance. Her house is right next to my house and she has done nothing to increase her protection.
Every year I have made it a point to invest and increase the safety of my home for hurricane proofing. I am now working on high impact windows because the shutters I have are not up to code because of the year my house was built.
I again called just today and asked why my insurance was cancelled and they cannot give me any reason other than they randomly picked certain customers. I would like to know how they could ramdomly pick someone who is right next door to a house that they recently renewed the policy on and not renew my policy. I don't see any justification, her house is not as safe as my house and if my house is hit by a hurricane, her house is in the same path and makes her just as susceptable to damage as my house would be.
Liberty Mutual is ridiculously unfair to their dedicated customers and should not be allowed to just cancel insurance without no justification, other than picking people at random. On the contrary they should maintain dedicated customers who are less likely to have damage because they are improving the safety of their homes.
At this point and time I initially cancelled my auto insurance and will be cancelling my flood insurance. There is no plans in the future to insure with Liberty Mutual even if they asked, but I want this to be on record for potential consumers.
Thanks Liberty Mutual for being dedicated to your best customers, you are a bunch of liars.
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barley75
August 13, 2010
Short Term Disability Denied
I recently was denied a short term disability even after having two letters from 2 different doctors advising me that I am unable to go to work til I am better. I am suffering from sever anxiety and depression, possibley bipolar. Liberty Mutual denied me the first time stating that they did not get enough info from the doctors( that was their issue they are to gather the records the first time. So the second time I had to spend time gathering doctors records and spent my money making copys and mailed them all out to only be denied for a 2nd time. Anyone like me who suffers from anxiety and depression know how hard it is to just deal with small tasks. So I just dont understand how 2 doctors tell me that I can not be at work til I am better and one liberty mutual agent that thinks he is smarter then them. Beware of this company.
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melissa hicks
March 19, 2010
took out money with out permission
i want my money back that you took out my account unathorized
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AUNDREA GILBERT
March 16, 2010
MY MONEY
I WANT MY 29.91 PUT BACK IN MY ACCOUNT AS SOON AS POSSIBLE
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bingo 60
January 11, 2010
workers comp
This is DAVID GOODLOE a man that has been a carpenter for 30 years and Foreman for 26 of those years.I made 60 to 70 thousand annually till now.I got injured on a job that Liberty Mutual carried the insurance.After a year and 4 months of surgery's and rehab they decided that I can no longer be a carpenter and I must go back to school and learn something else .My job limitations are one that I can't stand or walk for more than one and a half hours, nor can I sit for more than that<br />
same amount of time.I can't lift more than 25 pounds in repetition, and I am having sharp cramps in my foot at night so I can't sleep, basically I just can't do any of the things that we all take for granted.Liberty Mutual has offered me 17.000 to call off the rest of my life as I knew it and walk away and leave this matter alone.During the time that I was off from this injury my bills kept coming in and I ran up all my credit cards to the amount of 20.000 .I am going to loose my house file for bankrupt and never have anything again for the rest of my life all because Liberty Mutual said that when I first went to the emergency room I filled out the form wrong.The best part of this is I didn't fill it out, someone filled it out for me because I was out cold on drugs.When I do come around enough to be able to read a little and kinda understand they said quote "sorry it's to late you missed the deadline "to change the form and now I am stuck with all these bills and no home that I had for twenty years.This is the worst thing that anyone could go through do to the greed of Liberty Mutual insurance that is making record profits .I strongly suggest to everyone that reads this to call there elected officials and lets get the Insurance industry under control .They raise your rates then for no reason they drop you after you pay them.I looked up to see how they rank in industry and sure enough they are on the list of top ten worst insurance companies in the industry.the article states delay tactics are one of the tools they use to deny compensations.you can find out who the rest of these crooks are on American Association Justiceformally Association of Trial Lawyers of America.
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stacyparks
August 14, 2009
Claims Denial
Well, after sitting in front of my computer for about an hour reading consumer complaints, I decided I needed to be heard.
My mother and my sister and I were solicited by an agent of Liberty Mutal, Theresa Butler in the Dallas Fort Worth area. My mother works for a large defense contractor and they offered a discount with Liberty Mutual. The agent assured my family that even though the rates were low that the coverage was exceptional. So, everything was then swithed, home, car...etc. We have been insured with Liberty Mutual for about 2 years now with no infractions.
Last Monday 8/10/2009 we noticed that one of our base boards in the kitchen was wet. We called our handy man to look at it and upon inspection, he discovered there was a leak in the wall. The next morning we called our agent. She said she would have an adjuster come to look. When the man called my sister, his first comment was "Shouldn't I be speaking to your husband about this" **hmf** She replied that she was a single mom and the she lived with her sister (me). He called her back an hour later and said the claim was denied because it was prior damage. PRIOR DAMAGE?? WE CALLED THE MINUTE WE SAW IT. HE HAD NOT EVEN LOOKED AT THE DAMAGE, HAD NOT EVEN BEEN TO OUR HOUSE. After 24 hours of arguing with the claims department, they agreed to send another adjuster out. Again, they claimed that we were not covered for damages that could not determined when they occured. We again asked how in the world we were supposed to see damage IN A WALL? Perhaps there should have been a x-ray vision clause. So we asked what exactly DID they cover. Basically if the house burns down.
We are both single moms just trying to make ends meet and we will never be able to afford to repair all this damage. As it stands right now, we don't have a sink or water to our kitchen.
Now I am in the process of seeking "higher ups" in the Liberty Mutual Chain and I meeting with resistance from local supervisors. How can this company get away with this? How can the agents mislead consumers? It is going to be my mission to get as many people to drop this company. If you are insured, have another company look at the policy and see of you are covered for anything.
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Barbara Romanowski
July 10, 2009
Short Term Disability Claim
I was on short term disability and Liberty Mutual has advised me that they will not be able to process my claim until I pay a bill that was sent TO THEM from my doctor. This bill was for copies of medical records that Liberty Mutual asked my doctor to send to them. I refuse to pay this bill because the bill was sent to Liberty Mutual for payment for services provided to them...not me. Now, this company is refusing to process my claim for benefits. How can they hold up my claim for ransom like that? Has anyone else had a problem like this?
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Rebecca
June 17, 2009
Unauthorized billing
I was hurt on the job and Liberty Mutuals claims case manager almost had me talked into signing some papers then he would send me a check for $2500.00, and if I did not sign them I would not get anything. I did take them to an attorney just for advise and was told not to sign them that Liberty Mutual owed me the money anyways for the injury plus 15% penalty for having it sent in 21 days from the date of my doctors report. I did have to have surgery.
This all happened in March 2009, and still yet Liberty Mutual has not sent me the money due nor have they returned any of my phone calls. I just hope that no one else has fallen for there tricks.
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August 14, 2008
Rip-off!
Hello, my name is Randy and on August 6, 2004, in Kern County. I was involved in a car accident. My car was a Ford Festiva, one of the smallest. I was knocked unconscious. The police cited the other driver for making an illegal turn. The other driver just happened to carry Liberty Mutual Insurance.
I chose to represent myself in court. As a driver or a passenger, I have never sued anyone and the procedure was hard to understand. Between the hospital, ambulance, doctor, and physical therapy the bills piled up fast. Liberty Mutual Insurance, to this day, has not paid a single dollar to any of my medical bills that has totaled over $12, 000.
For two years, I have answered all of their questions such as work, financial, bills etc. Liberty has constantly dragged their feet and so I decided to take them to court.
In October 2006, Liberty Mutual obtained my medical records illegally by using power of subpoena. Requesting medical records to doctors that I have not even seen, and to hospitals that have not seen me for my accidents. They also have requested my bank records, my credit history, the contents of my safety deposit box, my HIV/Aids status, and my past employers and employees.
My friends, the best way to fight a greedy, sneaky, fraudulent giant like Liberty Mutual is to drop their services or refuse to buy their product. The office that I was dealing with was the office in Ontario, California.
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May 19, 2008
Worst insurance company ever
In January I started a new job where I got a discount using Liberty Mutual. At the end of January we had a very bad blizzard, and while driving to work I hit a large patch of black ice and the truck slid into an irrigation ditch.
I called the insurance company right away and told them what happened. They gave me a rental car, and a week later called me to tell me that my claim was being sent to a "special claims department". At that point my credit had gotten decent enough that I got a loan for enough to pay the truck off. Two weeks later they called again to tell me that my truck was drivable I needed to get it off of the lot that they had taken it to. I informed them that it wasn’t drivable, when they were towing it out of the ditch liquid was pouring out of the back axle. They told me ok, we'll leave it there until we can have it looked at.
Two more weeks later and the car rental company calls me to tell me that the insurance company stopped paying for my rental car, that I have to bring it back or they'll report it stolen, and that they billed me $200 for the week that the insurance company didn't pay for it. I called the insurance company and complained, so they paid the $200 but wouldn't extend my rental. I had to use the money that I got to pay off the truck to buy a second vehicle.
Two more months go by without any information from them, I have to call every week to check on any updates. I get the same answer "we're investigating it", essentially, don’t call us we'll call you.
After just over three months, they sent me an email saying that they denied my claim because I didn’t have enough insurable interest on the vehicle "title wasn’t in my name". Not only that, but they call me the Monday after and tell me to come pick up my truck, and to bring a cashiers check or money order for $800... They are charging me a storage fee for the three months that they had it in their lot... This company is the most shady company that I have every dealt with, and believe me, I deal directly with Microsoft...
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