My fiancee was injured on the job -- he was hit in the face with a sign, splitting open his chin and breaking off two teeth. He reported it to management, who got him contact information and forms for Liberty Mutual. At first we had no trouble contacting our case manager, Julia Dominguez, and she gave approval to the dentist to proceed with a root canal and rebuilding the teeth.

Now, however, he needs more work done due to additional teeth killed by the shock wave, and LM has yet to pay any of the bills for the initial work. Their billing department has gotten the runaround from LM, with Julia Dominguez stating that she submitted the bill to the claims department, while the claims department stated that the never received it. The dentist's office has been given two different addresses to submit bills, one in Illinois and one in Kentucky, and none have ever been acknowledged or paid, and when they call to follow up, both departments claim they never received the bills.

Julia Dominguez does not return phone calls from the dentist or the HR department of fiancee's company, and her supervisor also does not return phone calls. The dentist has notified us that if they don't receive payment from LM, we will have to pay the bills for the dental work -- none of which will be covered by his regular dental insurance, since it was filed under workman's comp.