on March 23/2010 I believed to be on the authentic LibertyReserve account as my personal phrase was there. After entering my password a sliding up screen appeared requesting my master key for a security check. Unfortunately I entered it and immediately my site disapppeared and my funds stolen by U7248737, batch 33511827, (William, merchant PanaMoney. I informed LR right away, however received no help, the first chat room told me to check the history, where I found the account my funds had been illegally transferred to. When I got back to the chatroom another person answered and requested my full name, security password, etc and when I asked if this was secure, she said yes, but I got disconnected. The IP address the scammer used is 78.159.114.112 is from Germany, Frankfurt aM, company name is "netdirect e.K. When I googled U7248737 quite some other LR account holders had experienced the same theft from their account. LibertyReserve requested that I get a court order to enable them to release information on the scammer, however provided no information how to go about except to get a lawyer. I am in Canada, Liberty Reserve supposedly in Costa Rica and the fraudster uses a German IP. I lost several thousand Dollars and cannot afford to lose so much money. I did not get any phishing emails, the only unexpected request was on LR own site and as several people had the same sad experience, it is their site that was compromised. I did several different virus scans and nothing was found on my computer.
Any help or suggestions what to do would be much appreciated.
This is another person that was scammed the same way:
I pressed Planet 3 times, virus infected my computer, but I was able to remove (hopefully) it using Dr Web free utility http://www.freedrweb.com/cureit. Kaspersky failed to remove it - probably it removes only viruses that it has in its own database, but not new viruses. Somebody logged to my PM account from IP 78.159.114.112, it is from Germany, Frankfurt Am Main, company name is "netdirekt e.K.". However, my account was empty so he did not steal any money.