I am writing to get a resolution to the serious injustices my husband and I have encountered, at the Aberdeen SD. store. Owned by Terry Narum of Sioux Falls SD.

January 2009, we chose Liberty Tax for filing our 2008 taxes. During this preparation I noticed that I had forgotten, my Wyndham Hotels W-2. Sense we lived only a few blocks away, I drove home and got it. When arriving back, I handed papers to the tax preparer. After being there for almost Two hours, we where thrilled to be getting a return of $5391.00, the most we had ever gotten back, we where so happy we wanted to sign and get our money.

January 2010, I received a letter from the IRS stating that we did not summit $10, 910.00 worth of taxable income. IRS states we owed $2187.00 for this error. Confused I called Liberty Tax 605-626-1040, phone being answered by a message that they are open on Wednesdays; I left a message with my concerns and ask for a return call. That week went by with no call back.
January 13th, I called again and made an appointment for the 14th @ 3:00pm, reinstating my concerns.
I took with me the same papers; I had received from the preparer in 2009.

Rose was sitting at her desk as I sat down; she took a folder from her desk drawer, which was mine. I gave Rose the letters from IRS, after about Five minutes I explained to her how to read them. Rose, then informed me that my W-2 from Wyndham Hotels was not in there file. I handed her my file and she went threw it, stating the something. I became upset and asked what Liberty was going to do to help me correct this, at that time Rose offered to pay penalties and interest, I told her that was not enough. Rose asked how I knew I gave all W-2's to preparer, told of having to go home and get them, coming back and handing them to him. At that time she said person that did ours work on Monday the 18th, she would talk to him and call me. Still very upset I said like the call back I got last week, after leaving a message. Rose at the time told me that not all calls get heard, which only added more anger toward Liberty Tax. I told Rose at that time I would protest in front of store if I could not get the help that was needed to correct this. I asked for a guaranteed call, was told yes on Monday the 18th.
The meeting lasted about 20 minutes. So frustrated when I got home, I went threw my papers in the folder and found the missing W-2, which she had over looked, I have to wonder on purpose.
Thinking I would just give up and go away.

I never got that call either on the 18th.
I call Liberty Tax on, January 20th, was told they were going to do nothing because I signed papers, all this was my fault, reinstated that I would start at 4:00pm and end at 5:30pm for the next Five days, with protesting. I, was told that I better not do that, I ended call.
At 3:45pm I received a phone call from Terry Narum, asking about my protest. Terry told me that I signed papers and that there is nothing they will do to help, also that he would have his Lawyer after me. I asked are you threatening me. I stated the 1st Amendment, and told of talking to all the local authorities on my rights, Captain Dave McNeil, from sheriff’s office, saying that I was well within my rights to be on the sidewalk, which is city property. At that time Mr. Nanum said "look little missy you better watch your self ". I asked Mr. Nabum never to call me that. I ended call, feeling that I was being threatened and he was trying to scare me.

Arriving at 4:00pm, we set up and held our signs proud.

Being there only Fifteen minutes a Liberty employee came and asked us to leave, I politely said no. Few moments later a Police Officer arrived with KSFY news reporter. The Officer went into store and reporter started filming, Officer came out and spoke with us, telling us that we had every right to be there and left.

During that hour and half seven cars stopped and asked us what was going on, we told our story and they told theirs, of the dealings they had with Liberty Tax ... Not good ones. They also stated that, if it were not so cold out, they would be with us. Jay and I had our picture taken by at least twenty different people. Aberdeen News Paper also did interview
January, 21st our second day, was just as eventful, people taking pictures, honking, waving, and giving us thumbs - ups.

KSFY, stopped and finished interview, which aired at 10:00pm on the 22nd.

Liberty Tax didnt file my returns . I went in person to their office and submitted all documents in early March. They promptly encashed the fees and lied to me that they had filed my returns. When I called them the end of March, they told me they are yet to file it and will file in few days. Its now the end of April and they have not yet filed it

Well it started 2 weeks ago when I had my taxes prepared for 550 sum odd dollars. I was promised $1880 from my state returns (not rare for me). About 8 days later i received a check from the state FOR $10!?!? As soon as I had the chance I went to the office asking WHAT HAPPENED???? The nice gentleman could not find my file??? He helped me out as much as he could, and said his manager would call me first thing in the morning. The next day I got no phone call in the am, so I called them around 11 am. I was told I would be called back in 20 minutes. No call??? I called back at 1:15 about 3 time and got hung up on???? i called corporate ... oh my I got a call back! Was asked to stop by the office. I did on time like I had promised. Was told the manager was going to call me tomorrow. The next day i got no call?? So I called them... I was told in a nut shell I i kept my mouth shut they would get me a Wii?????? Is this the most absurd thing you have ever heard??????????????????? They promise 24 hour service????? It has been 3 days and i still do not have an answer.

My husband and I filed our taxes on 1-29-08 and filed for an RAL with it through them. It is now 2-4-08 and we have not seen anything due to as they tell us our return and six others are stuck in there system and have not been processed to IRS nor by the bank. I have spoke to numerous people at the office we had them done at and there main office here and now headquarters. All tell me they do not know why these returns are all getting stuck in the system. Nor do they know when they might be processed. This is false advertisement and wrong to all of us. No one called to tell us these things we have all had to call ourselves since no one called us in our forty eight hour time slot. On top of all this we cannot go anywhere else nor do them ourselves at this point due to then the IRS will get returns from numerous sources at different times.