We had our taxes done by Liberty Tax Service, having missed our appointment with our accountant a few days earlier due to an illness in the family. This year our taxes cost us nearly $600 when in the past we had paid our CPA $325 to complete both the state and federal taxes with deductions. Our taxes were simpler this year, yet we paid far more than should have been charged. I will never use Liberty Tax Service again for doing our taxes, and am telling everyone I know to avoid them and seek out a good CPA or tax accountant who will do the same work for far less.

I paid to get my taxes done by Mitch's employee. I was to get a refund. I got a letter from the IRS, and the IRS had to totally re do my taxes to correct them. I called Mitch at Liberty Tax service and he said he would refund the amount he charged me and then he never paid. I went in to discuss the problem and he said he would re do them, but as I told him, the IRS already corrected their bad work so why did I need him to re d0. He was very rude and lied several times. I would not recommend this tax preparation sevice to anyone. They do not appear to have the up to date knowledge to prepare taxes. I never got my refund he promised me twice. BEWARE OF LIBERTY TAX service in Renton off Carr Road and Petrovitsky.

We used this tax service for 2007 and 2008, with no issues. This time we went to a different branch. They did not disclose how much they were charging. Then when we read through the paperwork we call imediately to dispute $440 charge! I even went there, they said they could lower it if they did it different, but we would get less money from Government. After the money was direct deposited, they added an additional charge of $49.95. When we disputed it, they said it was for efiling, which, we thought was free. Again, this was not disclosed. I have tried calling corporate office 4 times, and no one will call me back. DON'T USE THIS TAX SERVICE! It would have been cheaper going to an accountant.

Went to have taxes amended in July 09 after purchasing my house just like i was told by real estate agent. Paid liberty tax $125 to file the amendment. They told me it would be 6 to 8 weeks before i got my check. well at the end of week 8 i had not heard anything so i call the IRS, and they tell me that my amendment was rejected for missing paperwork. i had to refile and now the wait period was 12-16 weeks. I went back and liberty told me that this happens all the time. they redid the amendment but for some reason did not include the missing form. They told me it wasn't needed. and gave me 50% of my 09 taxes. In December 09 i called the IRS again to see if they made any progress. was told that on 12-6-09 that they were re-evaluating my claim and that it would be another 45 days. I call at the end of 45 days and got no explanation on why i still haven't got the check and that it would be another 3o days from 1-20-10. Went back to liberty to demand a refund of my original payment and was told they couldnt do that since the owner was not there and the IRS already had my amendment. Left my contact info and was told to expect a call that night. Waited till Saturday for a call and nothing so i went back and told the owner what happened. He offered to do my 09 taxes for free. I responded with "If you can't file my amendment right the first two times why should i trust you with my actual return?" I filed my return with H&R Block and i will actually get my 09 return before i get my tax credit. The problem is i was part of a program where the state uses part of the housing credit to make the down payment on my house and because i still haven't got the tax credit it will turn into a second mortgage that i have to pay on for the next ten years. Avoid LIberty Tax it is a waste of time.

I WAS A FROMER EMPLOYEE FRO TWO YEARS AT THIS PLACE AND THEY FIRED ME TO BRING IN PEOPLE LESS SMARTER THEN THEY ARE I TOOK THERE TAX COURSE TWO YEARS AGO DO I DERSERVE A REFUND AND I STRONGLY URGE THE RESIDENTS OF ROXBOURGH NOT TO USE THIS TAX SERVICE UNTIL THIS PRACTICE DISCONTUES.