When I took my taxes to Liberty Tax Services the preparer gave me a form to sign that indicated I would receive a return of over $1500 with their fee already deducted. When I went to pick up my refund I discovered the return had come to them; they deducted fees of $702!!!and I only received $435. When I asked for the preparer, I was told he was no longer employed there but that the District manager had completed my return. The sole remaining employee (on April 18) told me the District manager was only available by phone. I have phoned the number on their cards and tried faxing. Initially I got a recording and left my name and numbers. I wrote them a letter requesting refund of the exorbitant overcharge. As of May 10, I have no response from either means of contact. The phone number now gives a disconnected notice.

when iwent into a liberty tax service in franklin tn, to prepare my tax refund the nice lady named cassie prepared my infromation ask me if i choose the ral loan it would be 24-48 hours so she called the next day and told me that my loan was not approved from their bank which is republic bank and trust and that i had to wait 21 more days to receive my tax money little did she no i had already call the bank 1800 number to check on your loan they told me 8 days the irs would print my tax refund check i ask that nice lady cassie if i still had to pay for the ral loan she told yes i ask her why she stated thats how they do bussiness me as a person no deep in heart that none of the tax prepares bank are not approving 99% of the loans every one i no is still waiting on there money and no one has received it but the tax payers still have to pay have to for the ral loan anyway thats not far that they lie to u and then still get there money for services we didnt receive.