My Dear sir, I thought good long term customer care was profitable for both your franchise and myself, I will say what happened, with no imbelishment.
I am a returning Liberty tax customer . Three weeks before I Had my taxes done by liberty, I was Quoted a price By Bert For 150.
My tax was the same as the previous year, but about 30 grand less on my gross. So I come in three weeks later about march 21, Now Phylis
took all my imformation and I told her at this time about Berts 150. Quote, same as Last year. NOW the following day Phylis calls me and says 248.00 I say Talk to bert, Than I go to pick up my taxes 2 days after this call And BERT says 358.00.. This is totally unfair and I wish for a refund and that you talk with these two employees. This way of Bussiness you wil loose future customers .. Please Reply .
Most Sincerely Neil Benny Rappa