Less than one week after purchasing my second 2011 Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the service department, they indicated the vehicle was repaired, but the drying and cleaning of the vehicle was not their responsibility. After drying the vehicle at home for 2 days using an extractor and a dehumidifier (at my own expense), the front floor pans flooded a second time. The second visit to the service department, they indicated that they “actually checked out the vehicle this time” and fixed the problem. Upon attempting to pick the vehicle up a second time, the floors were soaked and beginning to smell moldy. After leaving the vehicle a third time at the service department, they indicated again that cleaning, drying or replacing the damaged carpet and pad is not their responsibility. On the fourth visit, after filing 2 complaints with the Toyota Corporate Office, the service director indicated that they were able to pull some strings and would replace the carpet after all. They explained that the repairs would take a full week to complete and that they would not provide a loaner vehicle. When I proceeded to tell another client about my experiences, they called the police. They were however very gracious in not pressing "trespassing" charges.

In addition to all of this, the Finance Department accidently forgot to include a rebate into the final purchase agreement. We had to redo the entire loan almost a week after the vehicle purchase. Incompetence obviously extends to the finance department as well.

I'm still out of a vehicle, the new vehicle I purchased is wet and musty, and I've lost all faith in Toyota. I’ve especially want to express that the service department from my point of view is incompetent and unprofessional. Further, the General Managers, are as equally as un-professional as they failed to return phone calls, failed to even attempt to get the problem resolved. Instead, the effectively lost a client and are willing to risk losing future customers as a result of their actions and ultimately the products they sell. This is very disappointing to me having owned several Toyotas.

I hope other potential customers will take this into consideration when in the market for a new vehicle.