My complaint ( appended below) is yet to get redressed. Absolutely no reply even acknowledgment from the Pattukkottai Branch for the queries raised by me.
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On solicitation of one of your officials/Agent I submitted the proposal for ENDOWMENT PLUS POLICY for Rs.150000/- ( Rupees one lakh fifty thousand only) during the last week of December 2010 with all the documents as advised by the Agent/your officials of your Pattukottai Branch.
I have received the first premium receipt on 22.12.2010. The policy Number was mentioned in the receipt as 756698107.
I waited for a month and informed your officials about non receipt of Policy document. I was informed that the Policy is ready and will be dispatched soon.I had made several calls to get the stereo type reply from your office.
Hence I preferred to lodge complaint through your Portal ( complaint NO. 323586 ) regarding non receipt of Policy documents. Pat came the reply that I have not submitted the Income proof, hence the proposal is pending and a letter to this effect is sent to me on 18.3.2011. ( I am yet to receive the letter ).
I this connection I raised few queries and sought clarification regarding
(1) Why this mandatory requirement was not informed to me while I submitted the proposal?
(2) Why the corporation took about 3 months to inform about the deficiency/inadequacy of the documents submitted by the proposer that too after the customer lodged a complaint?
(3) Even If I assume that the documents submitted by me are inadequate and my proposal is pending for want of salary certificate, why your officials/agent keep on informing me that the policy is ready and will be handed over to me in person/by post?
(4) What is the normal time taken by the corporation to inform to the proposer, about the deficiency/inadequacy of the documents submitted with the proposal?
(5) Whether this norm is followed in my case? If not Why?
(6) When the 15 days look in period starts ?
The reply given to my complaint No. 323586 failed to clarify my points.
I request you to reply me at the earliest. In this connection, I have to inform you that I reserve my right to withdraw from the proposal without any cost and with interest at 12%p.a., to me and also to claim adequate compensation for the mental agony suffered by me for the past 3 months in this regard.
I look forward for an early reply.
Thanking you,
Yours sincerely,
K.RAMASWAMY
F-1 RANGA FLATS, RAMANI NAGR II STREET, THANJAVUR 613 007
MoBiLe: 9445401752
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LIC STILL THINKS... THEY ARE MONOPOLY???