Branch Manager -Dubai

i am a customer as well as a policy holder. most of my family is a customer with LIC . i had availed a loan from LIC 4 years back, i always have problem with the poor customer service they provoide.anyway i have a serious compaint to be reported against the branch manager MR Prasad in LIC housing fianace dubai . i will be short, this morning i called to speak to a girl by the name subangi, to ask on what was happening to my request which i am been following up from 2 months ( loan closure statement) with teh jogeshwari branch & dubai branch (2weeks back)& she transferred my call to this manager . he bluntly said to me that he is doing a favour on me by follow up, which he hasn't done anything.if he would have done any type of follow up i would surely have solved my problem, the next statement he says that i have taken a 5 lakhs loan from LIC but it seem like a 5 crowds loan was taken by me & i am the pathetic customer he has come across.let me clarify that if this is the statement LIC manager can bring up, then its better the customer's of LIC know that taking a loan from this fianance company is the biggest mistake one could do.

Also i had availed the loan from LIC dubai & hence as a customer i should follow up with Dubai, they have to help me ...Mr prasad says that once the loan is disbusted from there, the power of attorney has to be taking the trouble of follow up ???i just want to know from LIC authorised person that is this a right customer service once could find in LIC hosuing fianance


this is the 2nd time Mr Prasad corresponded with me like this & this time i will surely not tolerate it.