LB Envision Net Worldwide Ltd.. website was advertising FREE bottle of Colon cleanse and FREE bottle of acai berry to be used in conjunction for weight loss. The free trial was for 15 days at a charge of 99 cents each bottle. The webpage advertises that in Canada you will receive your FREE trial within 3 to 5 days. In 10 days the Colon cleanse was received in my mailbox. The Acai berry caplets were never received (these two products were advertised to be used TOGETHER in order to get results). Twenty-two days after I had placed this order online, my Mastercard was debited a total of $258.82. As I had not received the Acai berry caplets, I phoned the company but could not get through to any of the numbers I had (they were either fax machines or voice recording). At this point I involved Mastercard (this was exactly 23 days after placing the order online). Due to the time difference In Englad (I live in Ontario, Canada), it was the next day (24 days after placing my order online) that I finally spoke with a very curt representative of LB Envision Net Worldwide Ltd. (the billing names under Goodlife and Live Long). Please note that their TERMS AND CONDITIONS state that you will not be refunded for the trial bottles and must cancel any orders with 15 days of your order for the trial bottles OR 30 days after your first order; if you are not satisfied. The representative told me that the first charges to my credit card (99 cents x 2) was for the SHIPPING only of the FREE product. The charge of $258.82 which was charged 17 days later WAS NOT my first order but a charge for the original two FREE bottles (again, I have never received the Acai caplets). I argued that I was fine with the two debits of 99 cents each but I wanted to cancel my order and be reimbursed for the $258.82. Again the respresentative said that this debit was for my FREE caplets and I should have called to cancel in 15 days. As I argued that there can be no 'trial' if you do not receive the product, the representative said to just be patient that it would arrive sometime in the future (the webpage advertise that in Canada you will have the two products in 3 to 5 work days). I pointed out that you cannot TRY something for 15 days which you have never received!!! By the way, on the actual website http://www.danicasweightloss.com/?p=dm, it is advertised that you have a 30 day trial period. This website also says that you have a 30 day full 'money back' guarantee (but their TERMS AND CONDITIONS policy says 15 days). REMEMBER, the Terms and Conditions also states the first order would be billed/shipped after 15 days from your original free trial order. This charge of $258.82 on my credit card coincides with the 'first order' dates EXACTLY. As I argued this and read to the representative right from their Terms and Conditions, that I had 30 days from my first ORDER being billed/shipped to ask for a refund, he said too bad, he would cancel any further orders and that $258.82 charge was for my FREE bottles would not be reimbursed, that he had talked with me long enough and promptly hung up on me. Thankfully, I wisely made this 'conference call' to LB Envision Net Worldwide Ltd. through Mastercard as I was afraid of more charges being placed on my bill (LB Envision Net Worldwide Ltd. do not have an e-mail address so one can follow-up in writing that I am cancelling). With my Mastercard witness on the line with me, Mastercard assured me there would be no more charges. The bottom line, I will NOT be reimbursed for the so-called FREE product. PLEASE FOLKS ... BEWARE!!! Read all of the Terms and Condtions BEFORE ordering. This is a very sneaky, misleading company. I buy so many things on the internet and feel I am pretty savvy but this was a very expensive lesson I learned today. Hopefully I can save someone else from the same mistake I made.