I just ordered from these guys without doing the research I am doing now (just saw it on Oprah so figured it was reputable company), I called to return the product when it showed up on the 14th day of my trial period, because I found out I was pregnant the day before...they were closed. I called the next business day and they told me my trial period was over( on the saturday)-yet they were closed. I have now been charged twice to my card in the last 20 days for a total of $460 CAD. I have contacted the company and this is what they sent me in reply
(Dear Customer,

Thank you very much for contacting our customer service at Viv3 Labs.

We would like to inform you that on 2009-08-07 you were charged for the shipping and handling cost on your free trial. The 15 days free trial starts from the day of the shipment of the order and implies that you have 15 days to test your order for free.

As stated in the terms and conditions of the purchase that you accepted during the purchase process, if you do not cancel your account during the 15 days trial period, you will be charged for the product separately and thus the free trial converts into a regular subscription. We confirm that on 2009-08-24 you were charged for the product for the amount of $119.02 x2.

We have now cancelled your account as of today. This cancellation implies that as of 2009-08-26 our company will make no more charges and no more products will be shipped to you.

Best regards,

Viv3 Labs
Customer Service

English phone support
Toll-free UK 08082389891
International Contact Number +44 2031399027

French phone support
Toll-free France 0800915118
Toll free Canada 888.325.8623

Ticket Details
===================
Ticket ID: XRD-127171
Department: Viv3 CS
Priority: Low
Status: Closed )


Has anyone got anywhere with these people? I am just wondering if I am going to get my money back or not. These people need to be stopped it is ridiculous. If you can give me any info or advice it would be greatly appreciated.