here is the text of my IM session with them, more then a month after I had paid them...

Please wait for a site operator to respond.
You are now chatting with 'Romeo Spencer'
Romeo Spencer: Hello. How may I assist you?
you: i needed to find out the status of my order...
you: it didntr make it to me in Iraq, and now im stateside...
Romeo Spencer: can i have your email address ?
you: [email protected]
Romeo Spencer: you need to provide us with a address in states
Romeo Spencer: we don't deliver at APO address
you: brb...I didnt get any email to that effecyt..
Romeo Spencer: sure
you: effect..
you: here is my stateside add
you: michael jansheski, 17038 Brinson st, Riverveiw MI, 48193
you: my cel is 810 956 7195
you: need the docs asap please...
Romeo Spencer: i will forward these details to the concern department and try to have it delivered asap
you: thanks, send an email conf please..
Romeo Spencer: you will get that within the next 24 hours
you: how long for the package to arrive?
Romeo Spencer: 5 - 7 working days
you: sorry Im gonna need it before then, ive waited patiently for too long, the last communication w the company they stated they would try to ship to the APO, then no correspondence otherwise...
you: it should be ready to go, if not then complete a refund please, ill go elsewhere
Romeo Spencer: as i mentioned
Romeo Spencer: we will try and to have it delivered to you asap
you: 5-7 WORKING days doesnt qualify...
you: as asap.
Romeo Spencer: Terms and Conditions
you: I am not thrilled that I had to contact the company to find out it had not been shipped...the company should have contacted me...
you: terms and conditions?
you: did you just send a tough S$%# at me?
Romeo Spencer: you can check the refund policy
you: so that is what you just said isnt it?
you: you really could have saved the sale, your candor blew it.
Romeo Spencer: i am sorry, this is a University
you: as I understand, I will receive a refund, your keeping 15% for doing nothing since as you stated, my application is on hold..
Romeo Spencer: i am an Advisor
you: so exactly WHAT is the 15% for?
Romeo Spencer: We provide 100% refund if your credit card is erroneously charged.
Romeo Spencer: We provide 100% refund if you do not qualify for the degree program to which you apply.
Romeo Spencer: We deduct 15% service charges if you cancel your order before its shipment.
Romeo Spencer: We provide no refund once your graduation package is shipped at the specified address.
Romeo Spencer: please wait
you: well good for you guys, you made 15% for doing no work other then some IM messaaging...
Romeo Spencer: let me process your refund request
Romeo Spencer: or do you want to think about it
you: ill make sure to note the experience on a couple of internet chat boards and provide the text of this IM session
Romeo Spencer: and get back with us with your final decision later today
you: process it now...I will take my funds elswhere,
Romeo Spencer: okay
you: thjere is a LOT of competition for what you do..
Romeo Spencer: sure, you know your options
you: is it processed?
Romeo Spencer: Yes
Romeo Spencer: Done!
you: confirmation #?
Romeo Spencer: you will receive a confirmation email for cancellation within the next 24 hours
Romeo Spencer: AW-50004449
you: http://www.quicktopic.com/43/H/nmBKyPPWPyB
you: theres the chat board I started to get out in the www how you deal with customers...
you: it contains the full text of our IM session,
Romeo Spencer: Thank you, that is the best that you could do
Romeo Spencer: i hope that makes you feel happy now
you: im fine, if the funds havent been returned, ill pass on all to my bank.
you: I dont beleive that is an actual conf #, it looks made up.
Romeo Spencer: sure


they did nothing and claim 15% "refund fee"...steer clear of these scammers...