I was a member of the LFF in Venice, Fl. for some time, until Jan. 2011, when I went back to my country, Iceland. I was told to call a woman named Lee, in order to cancel. She told me to send her an email. I did that thinking I was done canceling. No sir... checking my Visa account, there are still withdrawals. I called, was transfered, put on hold and not just once. Fett up is the proper terminology. Sometimes you just can´t win for loosing. I give up. I am a long term member, weather I like it or not. I don´t think so... I have had to cancel and change my credit cards in order to avoid LFF. They will definitely not get more money for running their scam this way. May this be a warning to anyone thinking of joining a fitness club, in particular Lifestyle

I had a similar experience as the irate and frustrated consumer. My job moved to a different location that was not near the center I signed up at. I continued to pay for a few months because I thought that I might get a chance to stop by the gym but I never did. Then my dad ended up in the hospital and passed away and calling LFF was the last thing on my mind. I finally got around to calling them in February 2011, while they were piloting their new cancellation policy that I found out about by going into the gym. The phone number they give you never picked up and they offer to leave a message and someone would get back to you, when it's convenient for them. No one I know can sit on hold for 30 mins or more a day to try and get a hold of them. Well by chance I did finally get a hold of a cancellation rep around the middle of February and they told me that I'd be receiving an email and that I am to respond to that email to confirm my cancellation, which I thought that I was doing by calling them in the first place. I continued to check my email and even my junk mail but I never received a message from them. I tried calling the same phone number back that I originally called and had the same problem as the first time, I could never get a hold of a rep. I finally did get a hold of someone, almost a month later, and explained what happened and they said that they would resend the email and to follow it's instructions. I received the email the next day and responded immediately after receiving it. During the month's time I was billed after the first time I called them as my "last payment" and billed after the second time I called them again as a "last payment." This was very unsettling to me that it was not my fault that I didn't receive the original email so I decided to call the number that was within the cancellation email they sent. This number gets you almost directly to a representative (it's 1-877-753-0142) without the long wait times. I spoke to this representative explaining what happened and that if they would be so kind to refund my last payment of $16.04 due to the circumstances that I had to go through to cancel my service and they told me that they do not refund. I asked to speak to a supervisor and they said that they were a supervisor, apparently everyone over there is a supervisor because I heard that through my next couple of conversations. Finally I asked to speak to the person that oversees them and their department, basically their supervisor, and that manager was unavailable at the moment but that they could set up a call back and I agreed. I spoke to this manager when they called me back and they were just as rude and unforgiving as their floor supervisors. After hanging up with them I went directly to my back and disputed the charge. My bank disputed the charge and about two days alter I got a call from LFF, believe it or not yes I actually got a call from them, and they explained to me about the dispute that I already knew took place because I initiated the whole thing. I wish I remembered this lady's name because she was the rudest out of all those that I spoke to, she continued to cut me off mid-sentence and basically told me that if I do not pay the disputed charge through them that my account would be sent to collections. I laughed at her and hung up. A few days after that I got a letter in the mail stating that if I do not send in my $16.04 payment that my account would be sent to collections and that a $15 chargeback would be applied to each dispute initiated because my account is considered past due. I finally gave in and called the number on this form and spoke to the lady for a few moments explaining what I had to go through and that I will pay them the messily $16 because I didn't what my credit ruined over this poor situation and company. I continued to explain to her that their customer service is the poorest to deal with and that I will never recommend this company to any of my friends or family members.

I have been fighting since July of 2010 to be released from the hold of a company that claims not to have a contract. Lifestyle Family Fitness was the only facility I found near the University Area of Charlotte NC that did not lock you in to an annual contract- as I did not plan to be in the area very long. I would have been better off joining a different facility.

LFF takes first and last month's membership fees upfront with a guarantee that if you have to back out- you will be released without a problem. I decided to leave the gym in July of 2010. I called the number given to me from the gym. The person on the phone sent me an email that I replied to. I spoke to someone on the phone again who said that my account would need to be drafted a final time- which went against what I was told to start with. I didnt fight this. Somehow that final payment was for September not August for whatever reason and I didnt dispute this.

Long story short. This company drafted my account several times since then and still claim that I owe a balance. I changed bank cards and LFF still found a way to access my bank account. I have tried to get my money back with no success and the staff at LFF are terribly condescending and not helpful. Even the people answering the phone claim to be managers but will give your information to a a "manager" when you ask to speak to their bosses. Its exhausting. I am in the customer service business and I deal with people's livelihoods and money on a daily basis. I would never treat people the way that this organization has been treating me.

Everytime you call to have a problem resolved the agents are rude and speak over you and they actually have the nerve to tell you not to get angry after they have been disrespectful its very iritating and now I am in the process of trying to cancel my membership and am still getting the run around and same poor attitude..not to mention they debited my bank account a full months dues when my account should be frozen and now they don't want to refund for their mistake..and that is my complaint.

BEWARE OF THIS CLUB! Once you give them your credit card they will charge it no matter what. If you ever think you may have to cancel beacause of health reasons or because you will move have a lawyer look at the five page agreement. They got you locked in.
And if you do sign up, do so for the lowest priced option. They will try to get you connected with a "personal trainer". That person is basically a salesperson. They will get you to sign up for extra services.
But read some of the other comments on this website. The employees are unhappy and so are the customers.
Go to the YMCA! No matter what, they will get 60 days payment out of you. And forget about talking to a human. They leave you on hold forever.

THIS PLACE IS A RIP-OFF!!!
That was my experience anyway.