as a member i had an issue with my account that was not handled in any appropiate metter!! i was consistantly being stoped at the front desk and being told that i had an account balance of hundreds of dollars. i asked if the manager could please look into this and she said no problem. i called back a few days later and spoke directly with the manager and she was VERY rude!! she spoke in a very demeaning mannor and told me that she did not have time to deal with me and that if i did not come in to pay on the account that i would be not allowed ot work out and that all of my account information would be turned over to a collections agency. This experience was absolutley horrible and the most vivid example of unprofessionalism i have ever heard of and seen.

Signed up for membership. Paid the fees. We were given this 4week guarantee where if we not happy for any reason we could cancel and receive a refund. Great I thought because I was signing my husband and I up as a Father's Day gift and he had not seen the facility. I told the sales rep, "my husband is very picky so if there isn't something he likes the 4 week guarantee will come in handy". My husband and I came in 2 days later and scheduled our first PT1 (personal trainer) visit which took a week to get. No problem. Then the PT called and cancelled and would have to reschedule a week from then. Now that is 2 weeks gone. Also, my husband decided he wanted water ammenties. I faxed a letter of cancellation. No response from them so I thought that was it. NO it wasn't. I noticed they were still deducting the monthly from our account. So I called, "Hey I cancelled our membership and you are still deducting from my account". The rep said let metransfer you to our manager. He didn't answer, I left a message. Never received a phone call back. I called again and explained again my situation. The manager said "well you have to sign something to cancel." I have faxed, called and left messages. Noone said anything. I came in to the facility and requested my refund of the start up fee and the 3 months they deducted. Of course, they said no. I talked with corporate they said no. I requested to speak with the supervisor at corporate and the girl said "I don't think so, no speaks with her". Can you believe this customer service. What was against me was in the 4 week guaratee in order to get a refund you have to visit 12 times. My arguement was they took 2 weeks away from us not being able to meet with our PT, how could I get 12 visits in, I would have to come everyday. I told them I would take it further and let everyone know about there fraudlant ways.
Long story short. I took them to smalls claims court and won. 09-29-08 They still haven't paid. Read all small print and everything you sign. I have a few more steps I will be taking with them. You can win against corporate. Don't think you can't.

I am still a front desk girl at lifestyle family fitness and am getting tired of being there. When I first started working there I was promised full time front desk work, then a few days later my manager had "miscalculated" and I would only be able to work part time at the front desk. So to make up for time he gave me a 2 hour detail cleaning job promising I would never have to work on my hands and knees. Almost half a year later most of my time is spent teaching others how to do my job and cleaning sweat and grease off machines. I am still considered one of the friendliest desk girls, even remembering regular clients names. One day a client actually said "You run this place, they couldn't ever replace you. But you could always replace them." To this day I'm the only one who can actually explain the 60 day written notice without getting my head bit off, but sometimes I don't even understand it. Finally a supervisor job was available and my optimism was broke when they called in someone from another club as the replacement. Now I'm skimming the search engines for a job to replace them. -Disgruntled Desk Girl.

This company has been working its staff much over the 40 hours and not compensating them. Included, but not limited to are--Regional V.P, DM, AM, Sr CSM, CSM, MIT, MOD, Mbsp Consultants, COM, Trainers... any employee who was considered exempt from overtime or has their hours adjusted by Mgmt to manage budget or sales draw. A possible nationwide certified collective lawsuit for unpaid overtime against LIFESTYLE FAMILY FITNESS pursuant to the Fair Labor Standards Act (“FLSA”) could be brought by current and former employees who worked for LIFESTYLE FAMILY FITNESS.We will also seek liquidated damages and attorneys’ fees and costs. Normally, the FLSA contains a limitations period of at least two years and potentially up to three years for the filing of a claim for unpaid overtime wages, after which the claim is forever barred.
Class counsel may be paid either by the Defendant (lff), or they may, either in addition to or instead of payment from Defendant, receive a percentage of any money judgment or settlement in favor of you, or others similarly situated, as agreed by contract and/or ordered by the Court.

FEDERAL LAW PROHIBITS LIFESTYLE FAMILY FITNESS OR ITS AGENTS FROM TAKING ANY ACTION AGAINST YOU BECAUSE YOU ELECT TO JOIN THIS ACTION.

Contact me if you are interested.

I am writing this to spare anyone the awful mistake of working in a dead end job with a company that views you as expendable. I base my comments on my knowledge of all of the FL clubs. Below are factual observations but obviously, names are left out for legal/safety reasons.

I was a manager at Lifestyle Family Fitness (LFF) in FL for 2 years. I had a first hand view of how they treat the customer as well as the employees - they are viewed as expendable. LFF values NEW members (they pay the most money) and feels that employees are expendable and easily replaced. This is evident in their extremely high annual turnover rate (it runs close to 50%).

The Sales Team at LFF runs the show. No matter how well you do your job, your paycheck relies on how much they sell and your department will never be equal to or in front of the Sales Department, no matter how hard you work. If you are considering Sales there, plan on long hours (9am - 8pm plus weekends if it's mid month or end of month) and spotty sales.

Sadly, many managers come and go and LFF lets talent slip through their fingers. Managers work themselves to the bone and end up leaving because they have no more to give and their work goes largely unnoticed. The upper managers routinely blame the club managers for their shortcomings and to make excuses for poor sales or club issues.

The upper leadership of the company (with one notable exception who unfortunately shall remain nameless) worship the almighty dollar. They have absolutely no clue what goes on in the field and what the club managers actually go through. The pay is WELL BELOW what it should be and the hours are RIDICULOUS. No overtime either. The customer service aspect alone makes the job grueling because many of the issues cannot be resolved because the corporate office will not release the funds necessary to make the situation better (ie: maintenance issues and cleanliness).