I got Pseudomonas Folliculitis...also known as Hot Tub Rash from the hot tub at this club. It is a nasty pimply and irritating rash all over my back, chest, abdomen, arms and thighs. This is a serious staph infection. Management seems unconcerned and not willing to take any responsibility. Beware of hot tubs. They are disgusting bacteria germ infested places...esp the ones in Parker at Lifetime.

I went into their hot tub. My first hot tub visit in 20 years. Shortly thereafter I started itching. I thought I had an allergic reaction to something so I tried treating as if it were an allergy. Finally after a rash appeared and became painful I went to the Doctor and he immediately identified it as Hot Tub Folliculitis. Which according to the CDC is from poorly kept hot tubs. When I got anyone to respond to my attempts to warn them so others would not get infected from the tub --- -their answer was we check the hot tub every 2 hours. I was in the pool area for 3 and not a single employee took a water sample. I spoke to an employee and he seemed shocked that they said it is checked every 2 hours. Impossible for me to contract it if it is checked that frequently. So, to me, if they are dishonest about that - --- what else are they dishonest about keeping up with.
http://www.ncbi.nlm.nih.gov/pubmedhealth/PMH0002431/

For two weeks my calls and emails went without response. Then the legal department gets involved and of coarse complete denial.

Where is the "I am so sorry this has happened"----"Where is the Customer Service Skills". One lady I left three messages for when she called I told her that the person I FINALLY spoke to yesterday said she already spoke to me. I confronted her and said are you claiming we have spoke ---- she said "I thought we did". I laughed and said there is no way. What happened was I left you three messages and the last one stating how rude it is for you to not call me.

I can be itching for a MONTH, Horrible horrible itching and be left with scars. What did I get. the pleasure of getting more and more pissed off from being ignored.

BEWARE of cleanliness. Protect yourself --- do not count on them keeping up with any health standard.

Lifetime Fitness is an upscale ripoff in many ways. First they try to suck you in with all kinds of promotions. But once you are in, it would take a lot of effort to get out...that is if you miss the cutoff date by a month, you will be billed for another month.
In my case, I was offered a free month pass for a guest and my guest used it 3 times. Obviously, free is not synonymous with Lifetime and they wanted her to sign a waiver every time she visit -just to harass her. After she jumped this hoop during her 3 visits, they introduced another hoop -are you a resident of this city? Actually the city they are in are just 6miles by 6miles and a lot of members are outsiders to begin with. There you go, she wasn't and they told us that she can't use this monthly free pass anymore -though she has about 20days left.
However, they would still have the sign "Monthly free membership" just to cheat. In fact, none of these rules were informed to us or was in the fine print.

BEWARE OF ALL THEIR FREE PRODUCTS AND FINE PRINTS, that changes frequently and at whim.

A membership was opened last summer for my nanny to enable her to bring my daughters to the pool at Lifetime Fitness. Upon opening the membership for her, the salesman at Lifetime agreed to set up a two-month membership for her that would end prior to her leaving to go back to school. Lifetime continued to charge their student "flex rate" to my credit card each month, and it wasn't until I cancelled my own membership that I realized they were still charging me a monthly fee for my nanny. I notified Lifetime immediately, but the salesperson ignored my emails and the customer service rep would not credit my account. The customer service rep will only cancel my account with a hard copy signature delivered to their center, despite multiple emails indicating that continuation of the membership past July was never authorized by me and despite repeated requests to immediately cancel the account and refund previous charges. The salesperson was willing to promise anything in order to obtain the original membership agreement, and has shown that they will use dishonest techniques to establish accounts but will not even follow through to resolve issues and attempt to deal with dissatisfied customers. I do NOT recommend Lifetime Fitness and caution any consumers to be wary of promises made by "schmoozy" sales reps, read the fine print and watch your credit card statements carefully to validate that you are only being charged what you agreed to.

You were reading a complaint about LifeTime Fitness.

Filing a new complaint about
I can't believe I'm even giving this club 1 star. It deserves NONE. I am a previous employee of Lifetime Fitness who recently quit after 2 years of working there. Although I was not in a manager position at the club (I was a lifeguard), I got to observe all of the horrible things going on firsthand at there. When I first started working there, I thought it was great that I got a free membership along with working at the club. My whole family had been members there since it opened in our town.

One of the very FIRST thing I noticed was the bad morality and ethics of the club. The sales guys will walk around with families giving them a tour and give them totally wrong information. They say the pool is open 24/7 to kids and adults, which is not true. Then members come and take it out on the lifeguards for enforcing rules. Our pool was always FILTHY i will admit that. Unfortunatley our manager (I had 4 while working there for 2 yrs) is a Member Activites girl who has no idea how to run apool. She frequently brings her daughter into work, can you get any more unprofessional?

We don't have a permanent maintenence guy so our stuff (whether its in aquatics or not) rarely gets fixed. Instead we have to share him with a club that is a 30-45 min car ride away!

The lifeguards who I worked with were horrible. They thought they could just sit on their butt and do nothing. Many times they would come in hungover. On a few occasions some even came in drunk or high! And my boss was rarely there for her scheduled shift so there was nothing I could do.

I would try to call the General Manager of the club down a few times (because members were complaining) and it would take him sometimes more than 30 min to get down to the pool! By that time the members were on there way to cancel their membership!

Also, and this was a big one. It was widely known that certain employees and Dept. Heads of the club were sleeping around! And these people had families! People would just tell me that was the "real world". I am APPALLED!

Frequent times cleaning out the spas I would find USED condoms! Things I would find in there would make me nautious. As a lifeguard, I can understand cleaning the pool, but we were made to scrub toilets, fold towels, and cater to the member's every need. This would be fine, except it was NOT in my job description when I got hired. I brought this up to myboss, and she said that if I felt that way I could just quit, because she had so many other lifeguards to hire! She threatened me, regardless I did not quit because I needed the job. I was also paid $8/hour starting off and was told I would get a raise in April (I was hired in July). No raise EVER happened after working there for 2 yrs.

Many lifeguards would call in "sick" and not show up for their shift. They would not get punished by our boss at all! And in turn, we would have one less lifeguard for the day, which would make it extrememly hard to keep the members safe (in the summer there would be up to 100+ people JUST in thepool) and the pool deck clean. I have been left outside (in 115 degree heat) for almost 2 hrs. We are supposed to be out there for 1 hr max in the summer.

About my 4 different managers. The first one was fired because she was stealing money from the club. The second one walked around the pool deck and flirted with members while his PREGNANT girlfriend sat on a chair and tanned. Our 3rd boss was another members activity girl who would make us do ridiculous chores if all of OUR cleaning was done. (like go upstairs and clean the workout equipment etc) There is a whole department for cleaning atLifetime Fitness (called Operations) this is THEIR job, not the lifeguards!

Also, many of the club's sales guys and dept heads are clueless about the pool hours and rules. The front desk would tell members that the pool was open till 8 pm, when it really closed at sunset. Members would come with their kids and be FURIOUS.

I don't blame ANYONE for canceling their membership to this club. It is run by BAD people who only care about money. They could care less about members. I encourage anyone who is reading this to go right now and cancel your membership. Don't giveLifetime Fitness your money, because they clearly do NOT deserve it. This place is filthy and disgusting.