We were made to quit lifetime fitness because of the unfriendly and disrespectful manner an employee treated us. This happened at Warrenville, IL.

We have been members at Lifetime for more than 4 years in a different state and we recently moved here. We have had good experience at the previous club, so we decided to keep the membership but just downgrade it from family to single. And since we have had member services at the previous club, we know how a member adviser talks to a customer. This particular member adviser at Warrenville office was unhelpful in having us understand about making changes to the membership and did not offer any extra information.

The worst part was the Senior Department head that was brought in to answer our questions, who was very rude to us. While we were still talking, he simply walked away saying "you have a good day, buddy." He simply left!!! What kind of a customer-oriented business does that? We were simply asking about changing our membership status from family to single and were inquiring why there is a fee to downgrade which we were not aware of from our lifetime fitness club in the previous state and this guy simply walks out. For this kind of treatment, we felt is necessary to rather quit the club rather than having to work out in such an unfriendly place.

Lifetime fitness Warrenville, IL made it most difficult to do business with. They made us basically quit the club, because they did not care to explain the club policies and fee. It seemed like they did not care if we were members or not.