Here is the sequence of steps taken by the Lifetouch photographer on April 30th when he did my pictures at church here in Knoxville. He took several pictures of me against the blue background, each time snapping the picture too soon (not allowing me time to smile, so each picture looked more like a grimace than a smile). When he saw that I was dissatisfied with the pictures, he said “oh, well we’ll take a few more” and changed the picture background to a black one. One of the black background pictures came out nicely and I indicated my approval of that picture. He then said that the black background pictures cannot be used for the book and that I need to choose one of the blue background poses for my complimentary 8x10 and for the book. I said I did not want one of the those pictures and declined using one of them for the book . He said that the only way I could have the black background picture used in the book is to purchase 25 wallet size of that pose for $38. By then, his attitude was very impatient and, in looking back on it, I think he was being passively aggressive – as he was smug and uncooperative. Because I liked the black background pose and did want a picture in the church book, I wrote him a check for the $38. which he immediately cashed electronically. He then said he “needed” to enter a choice in the computer for a complimentary 8x10 of one of the other (ugly) blue background poses and he very quickly and arbitrarily clicked on #1. At that point, I was disgusted and realized that the pose he had clicked on would most likely be the default pose that the computer program would put in the book. For that reason, I refused to sign the release. A week or so later, I called Lifetouch's customer service department and talked with a woman named Janet who didn’t seem surprised at what I told her; she did find that the pose the photographer had selected was indeed the one that the computer would use in the book. So he had used the other poses only with the intention of forcing me to make a purchase. Janet then mailed me a receipt for my payment (which the photographer had not given to me the day he took my check). About two weeks later, the mailman brought me an envelope containing not 25, but 9 wallet size pictures ... of the correct pose (thankfully), but not the 25 wallet size pictures that the photographer had said I would get. At this point, I am hoping that Lifetouch puts the correct picture of me in the book. I feel very dissatisfied at paying $38. and receiving only nine wallet-size pictures. I was lied to by the photographer who, clearly, only wanted to sell pictures and cared not at all about the outcome of the transaction. I would never again do business with this company.

Back on September 3rd 2009. My daugher had her school pictures taken. She turned in the payment and proceeded with her pictures. The school gets the pictures back and my daughters pictures were not there. I spoke with her school and come to find out about 50% of the pictures never showed up. So I look on line and they never cashed the check and I have tried to get help with there customer service department with no luck. I have paid for her school pictures since she was in Kindergarden and sh is now in 10th grade and this is the first year I will not have school pictures.