I have had the worst experiences with Lifetouch in Victoria. My first set of graduations photos were terrible and when I scheduled re-take photos at their studio they called me two hours before my appointment to inform me that they didn't have the robe or collars there that day! Pretty hard to take a Grad photo without those don't you think? I had my Mom in from out of town and I live a good hour and a half away from the studio, to cancel on me with such short notice ruined my whole day and Mom's trip. I booked with another company and will never recommend or use Lifetouch myself again.

I ordered my 7th grader's school portraits from this company back in September. They did not arrive with her classmate's photos. I called in October and was told there was another batch of photos being delivered to the school that week, but my daughter's were still not included. I called in November and they had noted they weren't sent and were supposedly re-sent to arrive in the next 2 weeks. The person I spoke to sighed a lot as if I was being a pain to them. We still did not receive the photos. I called the school and they verified that they had never arrived, so I had no school photos of her to send out with the holiday cards. In January I called to finally just cancel my order and get my money back (my check had been cashed back in September) since I do work full time it's hard to keep track of this and I figured it would be easier to just take her somewhere else that would actually deliver some photos. The lady on the phone, Adrian, acted like I was keeping her from something much more important and there was never even the slightest bit of an apology for not receiving our school photos! I have not yet received my refund and am really disgusted with this company. I'm on hold 10 or more minutes every time I call and have not ever spoken to anyone who seems very interested in actually helping me.