Light In The Box Reviews
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kirsten Gauci
July 14, 2011
returned dress not refunded
Way back in April I returned a dress i ordered (which fitted too big). I sent the package registered too, to make sure they received the item. However to this day (3 months after) I haven't received any acknowledgement whatsoever. A dress which shpuld have cost 100 Euros ended up costing me double. Due to having to pay, custom duties, parcel registration and parcel costs. I sent the dress to the following address:
customer service
Light in the Box 3f No. 5 building no. 885 ZHU Jiang RD. SUZ HOU, JS 215011 China
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Kellycincinnati
June 23, 2011
Return policy is horrible
Do not buy from them it is a scam.
I purchased a dress that was to have the same color sequins as the dress both brown when the dress came it had green sequins I wanted to return but was told I couldn't although the return policy states if a dress is not the same color or style. See picture the color of the dress was mocha not poop brown and the sequins were to be mocha not green.
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mark stillman
June 23, 2011
Light in the box scam and ID theft
I need to warn everyone of a scam that I nearly got pulled into. I ordered some electronic items online from LIGHTINTHEBOX.COM and made my payment online via my debit card. the next day i saw a message for me on their website when i logged onto it, saying that because my order was for a large amount of money (actually it was $670) that before they would send the goods they needed Photographs of my Credit card, Debit card, Passport, Driving Licence, Bank statement, recent utility bill. This worried me tremendously and I told them that I would not under any circumstances give them this personal information and that they should cancel my order and refund my payment. They said no problem they would cancel the order and make the refund. Well surprise surprise no refund appeared in my account and when I chased them about about they said they had made the refund and it must be my bank causing the delay. I called my bank and according to them they said there was no refund in the system. I contacted light in the box again and told they that they were lying and I wanted my refund immediately. After several days of no reply I then got a message from them saying that the refund had been refused by my card issuer because the card had expired (which it hadn't) and that I was to send them photos of the card i used, an alternative credit card, my passport, my driving licence, utility bill as before. It was at this point that it became obvious to me that I had been scammed and that they were also trying to clone my identity. BE WARNED THEY ARE NOT LEGIT>
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C-Kay
June 23, 2011
Problem with my dress and order
I received the dress but I didn't realize the train was that long. I am travelling to Africa and I can't have the train that long due to the dirt and this is also the wrong size. The zipper also seems to have a problem with zipping. It seems to have a hard time going up. I was wondering if I could just return the dress for a full refund of my money. Please start my return process and send me an RMA code. I tried contacting customer service but no one could help me and they just told me to wait someone would contact me.
Thank you
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scollin
June 10, 2011
extra charges
Watch out for this company when I received their goods there was a charge from UPS of £56 (the goods only cost £120) which was for import duties. This is not made clear and has increased the cost of the item considerably. Look elsewhere!
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ACCT
June 9, 2011
warranty
This company has no customer service...DO NOT USE
Bought faucet over $240.00 broke within 3 months of fitting. Light in the box will not replace or refund. I assume they expect you to re order a new one...FAT CHANCE
This company stinks
DO NOT USE
DO NOT USE
DO NOT USE
DO NOT USE
Customer serviceis a JOKE
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lavender1
June 9, 2011
never buy from this website
Do not buys from this website. It's a China based company that sell poor quality products made in China. I bought these wedding shoes ( 2 pairs) and they both came stuffed in a small fedex box all wrinkled. The fabric was poor quality and stained. the shoes are so pointed you cannot fit into them. They make it impossible for you to return the shoes, make you take pictures of the problem and they ask for more pictures.
never buys from this website!
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breezmom
June 7, 2011
Merchandise not received
No matter how good the "deals" look, DO NOT PURCHASE FROM THIS COMPANY!!! I placed an order for a simple chiffon shawl/wrap (item # 52579 as seen in the attached photo--how something this plain & simple could take 3 or more weeks to make is beyond me!)on the first of May for our daughter’s prom on the 20th of May, 2011. Our daughter's gown was such a different shade that it was difficult to find anything in our area to match so of course we sought the Internet. When I received an email from Light in the Box stating that it would be shipped on the 18th, I immediately wrote back that it would not arrive in time to be of any use. They continued, at that point, sending me emails using words like handmade, custom made, etc. and said to read their shipping policy. I did and it only mentioned that their "dresses" took a long time to ship due to their "tailor-made" nature. I would never have equated a custom dress with a shawl that amounts to nothing more than a strip of material, just as the picture showsl!! One of their emails actually told me that since they would not accept return of the item, that I could "try selling it locally and getting a good price." Unbelievable!! I received yet another worthless email saying that my item had shipped. The email also stated that the item was ordered on May 22 when in fact I placed the order on May 1st, 2011. I would never do business with this company again since I'm convinced that Light in the Box doesn't know the meaning of customer service IF that department even exists!! As of this review, June 7, 2011, I still have not received the shawl!!! They definitely don’t care about getting it right, just getting your money!!
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Mcspaddg
June 7, 2011
Scam: Defective Dress
SCAM SCAM SCAM!!! Do not buy anything from this store. I ordered a dress from this store only to receive a defective dress that is not in the correct color. They don't own the patterns which is obvious because the arm holes are not aligned and not big enough to fit over my slender frame. They will give you the run around when you ask for a return. Giving an address that they never receive mail at. They have the worst customer service, several contact people and email addresses that mysteriously stop working. If you value your money do not order anything from Light in the Box.
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Lia
May 4, 2011
Defective Merchandise
BEWARE OF LIGHTINTHEBOX!!!
IF YOU DONT WANT TO GET SCREWED BY THEM!
LEARN FROM MY MISTAKE!!!
I ordered several items from LightintheBox on Jauary 26, 2011, mainly home improvements about 200 USD. Of course a the shipping took forever, when finally I received the merchandise in March, it was already too late and did not apply the 30 days warranty. They figured it out how to get rid off the crappy, defective products they sell! The shipping will take for ever and they only give you 30 days of warranty to even dispute about a defective merchandise and of course it will be denied. They will take payment immediately on line, to
ship or resolve anything, it is like " waiting for Godot ".
They will give you the run around and you will never going to see anything resolved. They are in China and the buyers are in the otherside of the world. Eventually they will completely ignore your emails. What a fantastic customer service : they are wrong you are right BUT "you should be undarstanding" about the crap's not working.
Now what I don't understand that if there is a bad, defective product wouldn't make sense to have it replaced? Afterall if a product does not work after a couple of weeks, then there is an issue with that particular product. IT IS DEFECTIVE !!!
Not with light in the Box. Apparently the don't have enough light in their heads to figure out that how powerful internet is and for the cheap crappy product they are selling eventually, they will not have any buyer left to cheat and screw.
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