I ordered two made to measure evening dresses from this company on the back of all the great comments on the website. Both dresses arrived too late for the event and the postman asked for a cheque for another £70 for customs charges. The dresses were too tight even though i had provided exact measurements, one was very poorly made (puckered seams and cheap fabric) and the other had a broken zip and i got stuck in it and had to cut myself out. I put negative comments on the website and they were immediately removed, i repeated the comments again and again and they were instantly removed. The website is a scam please don't be tempted and disappointed - the site is a complete rip-off. I have attached photos too!

I purchassed a faucet from the Light In ZThe Box company over 1 month ago. Before buying the item I was on an online chat with a sales associate asking some questions. They told me that the item would fit my sink with no problem. When the item arrived the item did not fit, and I could not get a part to make it fit anywhere. I contacting the Light In The Box comapany which is extremely hard as they have no phones only sending emails. It takes a very long time to get a response and they are no help. Ihave had several associates tell me that they are going to get my refund but then I get other anseres as no. The item Ipurchassed was $135 dollars and on the DHL reciept they marked it down to $49 dollars. Which was a lie. They say they are refusing my refund and I want to press as much charges or maybe even a class action lawsuit against them!!!

Light in the Box has absolutely no customer service, they only give you a way to contact them by submitting a ticket and then they never respond to it. I have read many customer complaints about them since I have not gotten any help from them and what I notice is that instead of helping their customers they surf the web for complaints and then try to make them look good by answering the complaint and promising to help. If you are reading this before buying from them save yourself the aggarvation, cause once there is a problem with your order you will get no help from them.

Do not do business with this China Based Company. They charge your credit card immediately, give you a order number, then do not allow you to log back into your account. The only way to contact them is to do online chat. Online chat tells you that your order is in their System, but held for "fraud investigation". They tell you that you must submit a xerox of your credit card, your passport, and a utility bill. FORGET IT! IT IS A SCAM!. Now you must do a charge back on your Credit Card and WAIT! Completely ruins your Christmas. STAY AWAY!!!

I should have listened to my husband!!

Instead, I was swayed by the professional looking website and online chatting with a sales rep... DO NOT BE FOOLED!!!

I ordered a formal dress for a wedding. I had it "professionally tailored" to fit my specific body type. The dress came. I tried it on anxiously. Then to my utter disbelief, disgust and dissapointment the dress fit me like a tent! It was HUGE. It fell off me. I stood bewildered in front of the mirror trying to hitch it up. I measured the waist of the dress. Get ready for this... My waist is 27 inches. THAT was the measurement I gave to Lightinthebox.com. The dress measured a waist of 37 INCHES!!! TEN inches too big! AND it was much longer than the picture showed on the model.

SOOOO I tried to call on the phone to talk to a customer service rep. This is the great part- THERE IS NO NUMBER TO BE FOUND ON THE WEBSITE!!! Yes, I was a fool to not realize this before I made the purchase.

HOWEVER they are very quick to chat if you are interested in BUYING THEIR MERCHANDISE. This built my confidence because I spoke several times with someone before I bought the dress.
BUT here is where they are sneaky. ..

When I tried to chat with someone as I did with such ease when I wanted to make a purchase, they suddenly sent me to a box to submit my request and I was told I would be contacted by customer service within 24 hours!

WHAT A JOKE!

I then clicked on the box to chat with a rep as if I was going to buy something. THAT IS THE ONLY WAY SOMEONE WILL TALK TO YOU. I asked if they have an 800 number to call. I was told they have "no phone service at his time." HUH?!?!

To make a LONG story a little shorter I called my credit card company. I spoke with someone that disputes charges, and much to my great relief they credited my account. I sent that awful dress back IMMEDIATELY! I was very fortunate because I used paypal. My credit card company said if I didn't they would have had to jump through hoops to get an address to send it back too.

It was a waste of my TIME and it could be a waste of YOUR HARD EARNED MONEY! DO NOT BUY FROM THIS WEBSITE! I feel so bad for any of you that did not get your money back!

I spent half the day trying to figure out how to resolve this and my husband had the pleasure of saying "I TOLD YOU SO!"