To Whom it May Concern!
I have emailed this company Light in a box three times, no response. I've even tried to chat with William and a pop-up keeps stating come back in 5 mins. This has been going on for the last couple of weeks now. I rec'd an email on March 31, 2010 stating that my items have shipped. I went on the website to search for a tracking #. The # s not valid. I ordered on March 20, 2010, the Gorgeous Clear Crystals Wedding Bridal Jewelry Set (DT9010), Including Necklace, Earings and Tiara. My wedding is coming soon. I requested a response and rec'd nothing. No email from that company. I AM GOING TO CONTACT MY BANK AND BETTER BUSINESS BUREAU TO FIND OUT WHAT ELSE I COULD DO TO RESOLVE THIS ISSUE. I NEED A RESPOND AND SOON. COULD SOME ONE PLEASE TELL ME HOW TO CONTACT THIS COMPANY?

KEISHA

We are out $120 because they won't respond to requests regarding customs, and they also will not return any emails & no phone # for customer service.

FROM UPS:
The above shipment was held by US Customs for IPR copyright authorization from Coolmax. We have been trying to contact the shipper for the trademark authorization letter from Coolmax, but the shipper (Light in the Box) is not responding. US Customs will not allow this shipment to be returned to the shipper if no one can provide a letter stating the items are authentic. The only option is to abandon and destroy shipment unless you can get the letter.

Want to throw your money away real fast and get frustrated at the same time? Order something from Lightinthebox (dot com)! They are a Chinese company that lures internet shoppers with fantastic deals. I had to gamble with them because I couldn't find a video door phone anywhere at a decent price. My first hesitation was having to use my PayPal account. Stupid me. But for $140 (compared to $500 elsewhere), I bit the bullet. They put emphasis on pre-sales promises, so you feel good until you commit your money.

Product that arrived didn't even have a U.S. compatible plug. It took weeks of delayed email back and forth to clear that one little mistake they made. It took more weeks for them to ship an adapter. It took still more weeks of slow, delayed, annoyingly bottom priority email that they hardly read or understand to get a tracking number for the adapter. Sorry but they got your money already. You get the slowest parcel post mail without tracking. In the meantime, they repeatedly send you the refund form to fill out because that's they first reaction. Or maybe they're so used to it. But you won't get your $40 shipping cost refunded. And you have to pay your own $40 shipping to send the item back. And they won't refund until they get back their crappy item.

Lo and behold, the rinky *** power adapter arrives. It's the cheapest plastic thingy ever. And still, the device does not work. It compares to a pop-up toy that comes out of a gumball machine. So yes I have to consider shipping it back at my cost because there's no warranty.

I'm a loser. I gambled, and I lost.

My Mastercard provider called me as someone tried to use my card number via Light In The Box.com for over $1500.00. The card is now cancelled. Beware.

DO NOT DO BUSINESS WITH LIGHT-IN-THE-BOX!!!

I ordered an Anime costume from this company, paid extra for the package that included the matching slippers; included FREE Shipping. When the package arrived, slippers were missing (rejected by US Customs), and UPS needed $20.75 for shipping charges (brokerage fees? because the package originated in China).

UPS tells me if LITB had ordered a different shipping/billing method, I would not be been billed the extra $20.75.

When I try to contact LITB, i get an unmaned phone # (no voice mail, just "call back later). When the order was placed, I received an email from my "customer service rep", I tried to contact him. His reply: contact LITB!!

LITB says they will send new slippers --what good will that do?! If the first pair were rejected by customs, I'm sure the 2wnd pair will be too! And they didn't say a word about the UPS shipping charges.

UPS has be a bit ticked off as well, as the driver told me proof of these shipping charges would be online, through the tracking number. There is no such proof. Its taken me several phone calls and numerous transfers to get anything from UPS --everyone I talked to there says there is nothing available to proof that this was billed to me and that I paid it. HOw can a big co. like UPS not be able to print an invoice for their shipping charges?! I finally got a screen shot of the charges. But from what I've read about LITB, I doubt that is going to help. Sounds like I'm just SOL.

DO NOT DO BUSINESS WITH LIGHT-IN-THE-BOX!!!