HORRIBLE HORRIBLE HORRIBLE customer service! Buyer beware! They sent me a duplicate order after I had called to cancel it days before the item shipped out. They shipped it anyway and want me to return it at my cost. I tried e-mailing this customer service department and I never received a response so I then called their customer service department (waited on hold for 23 mins.) to try and remedy this situation and when I asked to speak with a manager I was hung up on! I tried to call back and they refused to let me speak with a manager or give me the name of the person I was speaking to. We just placed 3 orders totaling over $700. I am going to try my hardest to return all items because I want NOTHING to do with this HORRIBLE company. Please save your money, time, and grief and do not ever order from Lighting Universe/ATGstores.com!

Echoing the sentiments of another reviewer: SHOP HERE AT YOUR OWN RISK. I recently ordered a set of lights from here but due to a confusing interface ended up getting the right model but the wrong finish. When I tried to rectify the mistake they wanted me to pay to ship back the product and charge me a 15% restocking fee. I finally relented but then my e-mails where ignored.

I called after not receiving a return e-mail after several tries. Turns out they have a 30 day return policy. Even though I had contacted them within a week of receiving the wrong product and made a decision to return the products (with unnecessary penalty) with more than 2 weeks left in the 30 day period they got me one more time. I was told since they had not received my e-mails (which were not bounced so how did they not receive them?) saying I wanted to return the products within 30 days I was now subject to a 50% restocking fee. I complained that I had contacted them and initiated the return within a week of receiving the product. I also stated that I had sent several e-mails within in the 30 day period stating my wish to return the lights with the wrong finish (with 10% penalty) and exchange them for the lights with the right finish. They said they never received them (How convenient for them). I told them I had proof in my sent buffer of the sent e-mails and the fact that they had not bounced. To no avail.

I finally registered a complaint with the Better Business Bureau and saw an avalanche of complaints from other customers that were not resolved. They ended up offering me the same 50% restocking fee as a resolution.

I learned of their dishonest practices to late. So I am posting in hopes of warning off some other consumers. There are many places to buy lights. My advice is to avoid this dishonest vendor. Once again shop at Lighting Universe at your own risk.