I ordered a bridesmaid dress off lightinthebox.com for a friends wedding. the picture on the site showed a very pretty satin and chiffon dress it was sleeveless and had straps with little rinestone bead work on the straps that looked very small and pretty. I got my order fast. I noticed the bad quality the minute i took the dress out. the rines stones on the straps were not rinestones at all! they were very large tacky plastic jewels rouchly the size of my finger tip! also the straps were not attached to the dress in the back they had hookes and two little single string hooks in the back that were supposedly going to hold up through a wedding service and reception. the straps were also two to three inches to long so the bust of my dress did not cover my chest if i were to let the straps sit where they are supposed too! also the zipper is of horrid quality and even though the dress fit well it would have taken one small move for the zipper to rip off the dress. the seam of the zipper was falling apart at the bottom and the seam was coming undone at the top of the zipper. also the bottom of the dress was longer in the front that in the back and one of the side seams is horribly crooked. there are snags in the chiffon and the seam at the bust of the dress is coming apart also. I contacted customer service with the issues seeing as how it would be better to just buy a different dress than to fix up this one. they replited telling me to send pictures of the problems. i do not see how this will help considering my camera is not meant to take pictures of details on clothing it is a simple digital camera to take pictures of people. also in there response it said if i did not send the picture within 48 house they would cancel my request. and if i could not send pictures that they are soory i am not satsfyed and will not help me. i found that to be very rude and unprofessional at all. i did this and when i went back to log onto the website i could not. i contacted their customer service throught their live chat and they were horrible too. telling me bogus email addresses that dont exist, i got two different ones from the same representative both of which came back with an error message saying the email did not exist. i tried to get a phone number and they would not give me one, i finally got an email that wasn't sent back with an error message. i have not gotten a reply back yet as this is happening today. but considering how horrible and unprofessional their response and their live chat help is and the fact they would not give me a phone number does not make this look good. i attacged some pictures i took because they told me i had to send pictures the pictures are hard to see because my camera is not meant to photograph this close up.