Thieves! Don't wast your money. If you want a refund it doesn't happen even though they say they will. Terrible customer service

Recently i made an order through lightinthebox. (a chinese wholesaler)i was a little nervous about ordering from outside the country. with many MANY qestions to the sales dept. about my item, i finally decided to go for it. i had asked a total of 5 different sales reps about the quanity included in my order. as the website was a little unclear. upon learning from the 4th person that my order would have 4 cases of items that included 4 to a case (=16...confusing right) i ordered. in the middle of my ordering i realized i could have received a discount had i have contacted their vip. i let them know because of the money i would save i wanted an even larger order. so in doing that i was refunded my first order in a record fast transactions (within three minutes they had refunded my order) with baited breath they awaited my second order. before making the next order i checked once again with the 5th sales rep...to see if i would indeed receive 16 items total. i was assured that was the case. so i placed my order and waited for the status to go from processing to payment confirmed. after it stated that the payment was confirmed i got an email stating there had been a mistake and i would only be receiving 4 items. they said "no worry" "so sorry". like that was going to made it better that i had spent almost 700 dollars and would receive one forth of my order. when i asked them to cancel it this time (the same person who canceled it the first time) the rep told me they couldn't do refunds i would have to wait on the billing department and it would take up to 72 hrs. "no worries" which was scheduled to be shipped in 24 hrs and after shippment there are no refunds. i emailed three other reps that were made very available before i ordered, more than willing to help me and after there was NO response to ANY of my emails. i finally called my credit card company that says that lightinthebox hadn't taken out their payment. so i had to cancel my credit card to block the transaction. upon telling lightinthebox that they failed to charge me correctly, they were dumb founded! thanks to my credit card company i dodged a bullet. lightinthebox told me they would fix the website to better represent the product in a more correct light...as of today it still hasn't been changed! they are for another victim!!!

ordered prom dress...did not fit...e-mail them 20 minutes after trying on to get RMA return information...was told would receive info from them within 24 hours..nope...tried for 6 days straight...phone number they give is bogus...you have 7 days to return"they say"...on the 7th day after writing many bad comments on their website, they blocked me and contacted my daughter...they said I could send the dress then they would give me my money...well, a woman from Australia did that..it cost her $30.00 to mail it back..it has been 3 months now..no refund...and now she has no dress, which I would bet, they resold. This company had hundreds of dissatisfied customers on their website, and removed them all when I started replying to each and everyone of them...they are a scam...contact the BBB...I did..and my lawyer!

LIGHTINTHEBOX.COM
This company is a joke... no way to get ahold of anyone other than "live chat" purchase a $200 dress that did not fit... no returns per live chat? Sounds like bullshit to me... if I go to a store at the mall and purchase something... and it does not fit, you know damn well it can be returned. I am sure they won't leave this on their wall but something needs to and will be done. CROOKED ASS COMPANY! I AM IN TOUCH WITH THE BBB...

I bough a 100.OO USD phone with them. Beside being complicate to use, I could not charge it after 5 months of services. Which means I had to buy another one in Switzerland when I was traveling. Sooo Not good.

I asked the customer service about waranty, and had a very polite answer telling me NO. That's was a Chinese talk.

My advise is: DO NOT BUY ANYTHING FROM THEM. If you need a warranty on it you WILL LOSE YOUR MONEY.

What is good to have a fast service, if your device won't work after 5 months.

Here is their answer:
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We are sorry that we do not accept the return or replacement request if customers raise their requests beyond 30 days after the arrival of their orders.
As customer service, we do understand your situation as we also encounter this in our daily life, but would you please also kindly understand that we also have our working principles in our company. We did want to help you on this problem but we are really sorry that we have no right to handle your case as per company policy.

Please refer to the link below for more information of our return policy:
http://www.lightinthebox.com/index.php?main_page=return_policy

Again we apologize for all the inconvenience caused. Thank you for your kindly understanding in advance. Hope we can serve you again in the near future.

Sincerely,
Customer Care
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2nd answer:
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Dear customer
We are so sorry for our policy
Please kindly forgive us
Sincerely
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Ny advice: avoid to buy directely from China. You will get low cost product and /or pirated products. Edit Review

Order Information: #1007301500779598 on July 30 2010