Don’t buy anything from www.lightinthebox.com. Let me tell my story. I bought this tablet from Lightinthebox.com. It is more expensive than that from other sellers. I would have paid more to get higher quality product. However I was wrong. It took three weeks to receive this tablet. When I got it, I found it was a defective product, which was a block spot on screen. I can send you the pictures I took on black spot if you want to see. I contacted seller to tell them it was a defective product. No response. I went online to chat with seller. They said that you had to wait until response. If you did not like to wait, you could sue us. Does any buyer tolerate this ridicules answer? I had no choice to contact Paypal and hold my payment. Seller immediately responded. Then I returned this tablet via USPS. It took other 4 weeks to get refund and reimbursement for return cost. However, Paypal charged me a fee $11.4 for refund and reimbursement of return cost. I contacted seller to argue on the fee. Seller said they don’t want pay the fee. Does any buyer want to pay a fee for refund and return cost when you receive a defective product? It was seller’s fault to send a defective product. Seller should pay for everything. If you don’t care about your money, you buy it from Lightinthebox.com.

I ordered a cell phone and prepaid it. The shipment was supposed to arrive in a month, so far a month and a half -nothing.
I sent them an e-mail, but have no response. Tried to dispute the transaction through PayPal, but they said this Company is beyond their jurisdiction. Also they sent me a fake tracking number for the shipment, but the number is non existent in the Postal automated tracking system. They simply stole my money !
Be aware, don't get burned by lightinthebox.com

A legitimate Chinese wholesaler, this site appears to differ from the illegal fakers and sellers of phony designer goods in that the goods here which might have been passed off as real are not represented as genuine designer brands, but are openly imitations and close copies without the fake branding, manufactured and distributed from China.

Most of the items aren't likely to be confused with quality products manufactured by anyone in the West and they don't really attempt to mislead. However, this is not to say that the manufacturers don't mislead, and they do. For example, I don't recommend you putting a lot of faith in the specifications of the 20 Megapixel web camera, or the 6000 watt stereo system, unless you do some homework.

In the first case, obviously no webcam is going to be 20 megapixels, more like 2, or less. A USB connection couldn't cope with that sort of resolution anyway. And if you can buy a 20 megapixel camera for $10 you go right ahead, because professional DSLR cameras with that resolution cost many thousands of dollars. But the spec is not exactly a lie, because the camera comes with software that takes the already poor 2 megapixel camera image and "interpolates" it (blows it up) to a truly crappy 20 megapixel image which is now ten times poorer than the original. Still, that does match the spec. They even tell you, if you bother to look down the page, what it really means. Not that most people do bother to look. Of course what they don't tell you, is that the camera's sensor is crap and you can buy these cheaper on Ebay any day, and get PayPal protection too. But look, you're only being asked for $10. What did you expect?

I saw more than one person asking questions at Yahoo! Answers. Questions like, "I saw this 20 megapixel camera with dual-core processor for, like, $5. Is it going to be any good?"

Honestly, no offense but if you're asking that question, you shouldn't be allowed out.

In the case of the 6000 watt hi-fi, the figure quoted is PMPO, which originally meant "peak music power output", a meaningless and inflated interpretation of the actual power, but is now often used to mean "peak momentary power", the theoretical maximum the system can stand for a microsecond before exploding. Except that this system wouldn't stand that sort of power, not even for a microsecond, and you'd need to wear protective clothing or stand in another room when you turned the volume up.

And neither of these terms is in any way scientific, nor is there any standard way of measuring these supposed capabilities. The terms used by genuine audio manufacturers and dealers to describe audio power are specific but confusing to an outsider as they are ("root mean square", for example); but the figures here are just nonsense and are of use only by the manufacturers to persuade you to purchase. However, again not strictly lies, since PMPO could mean whatever they want it to mean. Somewhere here there is also a hand-held speaker for MP3 players that's rated high enough for Pink Floyd's PA system. You need to know what you're looking at.

The site, the wholesaler that is, is not and doesn't have to be responsible for what the manufacturers claim. Don't expect it. Actually, being Chinese, the manufacturers don't have to be responsible to anyone either. So don't expect to find anyone to blame, there isn't anybody.

This is mainly, but not necessarily entirely, very cheaply made junk sold at fair prices - for very cheaply made junk. If you buy a $5 MP3 player that looks like an iPod and it turns out not to sound or perform like an iPod, and you really thought it would, more fool you.

Lastly this is not Harrods, or Macy's, or Amazon, it's a Chinese wholesaler of very cheap products and perhaps, cheap products which you could be misled into believing might be quality products. Like any far-Eastern wholesaler, it's a lucky dip, or bargain bin, and you use some commonsense when dipping in. Divide the selling price by three, and that's probably what the product is actually worth, at the very most. Assume you're getting something which is worth that, and no more. If you have higher expectations, and you are rewarded, then you got lucky. It's a lucky dip, after all.

Disregard "discounts" as meaningless, and "reviews" as suspect. It's safer that way. Even the king of customer reviews, Amazon, is notoriously riddled with fakes.

Customer service is likewise. Might be OK, probably not, but then you knew that. Most of the time, most far-Eastern sites will not accept returns, or will suggest you pay the return shipping fees, which often begin at around $50. And then they will make you pay a second lot of shipping fees to send a new item back. If, that is, you are very lucky and they want to help you at all. They'll possibly even add a "handling charge" for good measure. So, often, the luckiest you'll get is for them to be honest with you and tell you to just write it off or give it to someone else.

It's not exactly a scam, unless they take your money and keep it, and either give you nothing, or send you something entirely different from what you ordered. It's just more like buying off a total stranger in a bar, than buying over the counter at a store. Think of it like that, and you probably stand a much better chance of not being ripped off.

I ordered my dress two Friday's ago (5/14) with Expedited shipping to be at my door on 5/19 and it is not here. I've emailed the company and no response. I tried to live chat and no one came into the chat. I need my wedding dress. They've taken my money and haven't sent me a damn thing.

I ordered a Ski jacket from lightinthebox.com on February 12, 2010 and also payed an additional payment to have the product delivered in time for my skiing trip which was in TWO weeks. It is now March 4, 2010 and I still have NO JACKET. I have tried the "Online Chat" and it is completely unhelpful, they have found a way to flag me when I enter the site, so that when I attempt to chat with a "live operator" I receive the message: "all our operators are busy, please try again in 5 Minutes" and so I do, and I get the same thing. After several weeks of complete disgust, I have attempted to cancle my order and I still have no response. What should I do and how can I go about taking action on this. A company should not be allowed to take MY CREDIT CARD INFORMATION and then charge my card for the product and NEVER deliver for the payment, now I am out $100. And it is not like $100 is going to kill me, but now I have NO IDEA who, what, where, when and how my card number is being used, I have no idea if I will ever see my product and I HAVE NO WAY OF GETTING IN TOUCH WITH ANY OPERATORS, THERE IS NO NUMBER LISTED ONLINE FOR YOU TO CALL, THEY JUST WANT YOU TO LIVE CHAT OR EMAIL THEM AND IT IS COMPLETE BS. Someone needs to step up and take control of this from the Bad Business Group because this is a downright crime. I have read SEVERAL various complaints from PISSED OFF customers from lightinthebox and NOTHING has been done about it. This is illegal and if companies such as this are going to screw around and cheat people out of their money and their products, then the US should STOP doing business with China as a whole. This is really irritating and I am so comletey in utter shock that this is even an issue, that is boggles my mind. Will someone please help me and tell me how we can stop this from happening????