I ordered my mom a couples ring after my dad passed away. She had picked it out, but I insisted that we get the 10k gold so that it would last forever. On May 21st I called Limoges to see about getting one of the emeralds replaced. I clearly told the girl that the ring was several years old, I didn't care if I had to pay to fix the ring . The associate said no problem, all I needed to do was pay the shipping. I questioned her about it more than once. I told Mom about it, she was so excited. I called on June 10th to verify everything before I shipped the ring. The same associate answered the phone, but they could no longer fix the ring. I offered to pay for it, they still would not fix the ring. So now we are stuck with a 200.00 ring with an emerald missing. I can buy another 200.00 ring or tell my mom they lied to me and disappoint her. What if I had put the ring in the mail on the 21st, I would be in worse shape than I am now. DON'T EVER ORDER FROM THIS COMPANY! YOU WILL REGRET IT, I KNOW I SURE DO!

I ordered two different rings from this company and they both were horrible. The first was a ring for my son, it was a class ring. The other was a mothers ring for my mother. I got an email after they had taken the money off my credit card that said they couldn't get their money. The lady said that she would let her boss know. I got the first ring on time for Christmas. At first look it was nice. When my son got it he loved it. The next morning there was already a green spot under it. It started turning colors itself so I cleaned it like the paper said and the silver washed off. I couldn't beleive it. My mothers ring finally came and it was wrong there is a stone missing and it too is very poorly made. I will never use this company again. The customer service people have no idea what they are talking about if you can even get too them.

I ordered an engraved birthstone bracelet from this company. It never arrived and I paid over $48 for it. I emailed customer service and got no response. I called customer service and spoke to someone in the Phillipines. She read from a script. I told her I wanted my money back. She kept saying she would resubmit my order. I called back and asked for a supervisor, also from the Phillipines, who agreed to give me a full refund. I received an email stating I would get a full refund in 1-2 weeks. Then I got another email stating since it was a returned item, they would not refund the shipping. I/my dtr never got the item. This company is horrible. Never ever buy anything from them.

I ordered a pair of earrings and a simple personalized ring from Limoges Jewelry online on 1/19/2010. The ring needed to be made, so they sent the earrings to me as they were in stock with a notice that my ring would be sent as soon as it was finished. A few weeks later the ring arrived as expected. This isn't fancy jewelry-my total bill was only about $20.

Imagine my surprise when I received a "bill" a few weeks later for the cost of my ring. The bill said they had "accidentally" mailed my ring without putting the charge through, and when they tried to put it through later, it was denied. After much investigation on my part, I finally figured out what had happened. They charged me twice for the earrings on two successive days, so when they tried to charge the additional cost of the ring, it was denied because it was past the amount i had okay'ed.

I emailed them on May 1 explaining what had happened and asking for assistance in resolving the matter. I never heard ANYTHING back from their customer service department, even though their bills clearly list the email address for which to send inquiries.

Today, I received yet another bill telling me that my account is past due/DELINQUENT, and that if I don't pay the $15.98 they say I owe them, I will be sent to collections. I don't owe them that much, it's actually less the cost of my double charged earrings.

I would've been happy to pay the amount I owe them if they would correct the bill and help me. They do not include a phone number to call them to speak with a human person about this.

I am copying and pasting my email(s) to them. It was sent on 5/28/10. I will update this complaint if I ever hear anything back from them.

On 5/28/2010, I received yet another bill from your company in regards to the money still owed on my account. Below is a copy of the email that I sent you on 5/1/10 explaining why that amount is incorrect and requesting assistance with the matter. I have never had a reply to this email. Your bill explicitly says "If you have any questions about your account, please email us at: [email protected], which I did. As I say, I have not received any communication whatsoever from your company regarding this, except repeated bills demanding payment.

I am requesting the information I need to return both of my products (one pair of earrings and one ring) to your company in order for this matter to be resolved. Directions on how to return the products and receive a full refund is requested to be sent to this email address as soon as possible.

Thank you,
**** *


Subject: Regarding Order #*****
Date: 5/1/2010 5:18:05 P.M. Eastern Daylight Time
From: **********@aol.com
Reply To:
To: [email protected]
CC:
BCC:
Sent on:


Sent from the Internet (Details)
Internet Address Card Attached


Hello,

I received a letter from your company stating that I owe $15.98 to your company because although you had an authorization code for my transaction, when you tried to put it through it wouldn't go through. This is in reference to Order # *****.

I have researched through my Paypal account to try to figure out what is happening. I discovered that you have charged me twice for the first part of my order. A pair of earrings was sent to me and was charged to Paypal in the amount of $4.79 on two consecutive days-on 1/20/10 and 1/21/10. For this reason, there was not enough money left of the authorized amount for you to finish the charge for the ring I had ordered.

Therefore, the correct amount that is left due on the account is $11.19. ($15.98-$4.79).

I do not appreciate receiving a letter telling me that *I* need to do something to "avoid further collection efforts" over something that was your error. It's very interesting that you could find the fact that I owe you money, but you haven't sent me anything about the fact that you charged me twice for the same item.

The money to pay for my full order was available through Paypal if it had been handled correctly. I have now had to spend half an hour of my time going through my debit card receipts, figuring out that it wasn't a problem on that end, going through my Paypal history to find when all this happened (since your bill doesn't give me that information) etc...

In my opinion you should zero out this account and consider the matter finished since this was all due to your error and I have had to invest so much time of my time into it. If that is not your choice, then let me know and I will send the amount through Paypal. (Again.) I'll be sure to let my friends and family know how the situation is resolved. Perhaps your company should consider instituting a couple of changes-don't send out items until you have cleared the payment, and before you send collection letters to customers, you should look back at the account to ascertain what happened and ensure it wasn't a mix-up on your end.

**** *

I purchase two gold chains and a pair of earrings from Limoges earrings and these products were made cheaply. The chains are so thin that I was afraid to touch them. The earrings I received were broken. I had to send them all back and I received credit for the two gold chains but did not receive credit for the earrings. I called the customer service number and spoke with a customer service rep who definately did not care about my problem and acted like I was disturbing her. If she told me to hold on one more time that she was trying to update her system I was going to scream. I will never ever do business with this company because it is obvious to me that they do not care about customers. So I am still waiting to be reimbursed for the earrings that I sent back mind you in the same package as the necklaces but magically they can't find them. That is definately not my problem. I want my refund.

Signed
Disatisfied Customer